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Pros / Intuit Full Service Payroll guarantees error-free paychecks and payroll taxes.

Cons / Support is not available 24/7.

 Verdict / Even though you can't get around-the-clock support, Intuit Full Service Payroll is an extremely simple and comprehensive payroll service that offers one of the best values in the market.

When it comes to online payroll services, Intuit offers three different packages: Basic, Enhanced and Full Service. Our review focuses on the Full Service Package; however, we also compare and contrast it to Intuit's Basic and Enhanced Payroll packages, in case either of those plans are better suited to your payroll processing needs. This business online payroll solution fully covers filing and paying your taxes for hourly, salary and contracted employees. For its wide coverage of payroll features and with its accuracy guarantee, Intuit Full Service Payroll earns the Top Ten Reviews Gold Award.

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Payroll Features

Intuit Full Service Payroll lets you outsource payroll completely. Intuit sets it up, runs your payroll and calculates paychecks. This payroll solution guarantees error-free paychecks. The service tracks personal time off and other benefits accruals, and you can set up deductions and wage garnishments as needed. You can run this payroll software from an iPad, iPhone or Android device. Employees also can access an online self-service portal to view payroll-related information. And, of course, Full Service Payroll integrates with QuickBooks, which is Intuit's accounting software.

All of the plans allow you to enter hours to create paychecks and pay employees by direct deposit or by printing checks for free. The differences between each plan primarily lie in the tax support each plan offers. The online versions do not require QuickBooks, although all three integrate with it. The free mobile app lets you handle payroll anywhere you have internet access, enabling you to make sure your employees get paid on time even if you are sick at home or off on a business trip or vacation.

With the Full Service Plan, Intuit walks you through setup with a customized checklist. It gives you the option of uploading employees yourself or faxing the information and letting Intuit upload it for you. If you previously used a different business online payroll company, Intuit can import the information for you.

If you are an accountant seeking a program, Intuit online payroll for accountants lets you collaborate with clients, run your accounts on any device and use class tracking and job costing to provide profitability insights for clients.

Tax Expenses

One of the reasons that Intuit is one of the best payroll services is the comprehensive tax-support features included in its Full Service Payroll plan. Intuit files payroll taxes for you after calculating tax liabilities on your behalf. It takes care of W-2 and 1099 processing for free. Intuit makes sure you pay taxes when they are due and guarantees their accuracy.

If you are willing to handle taxes yourself, Intuit's Enhanced Payroll does much of what the Full Service Payroll plan delivers except for filing and paying taxes. If you use Enhanced Payroll, Intuit is not responsible for tax penalties. It also does not provide local tax forms. Unlike Intuit Basic Payroll, however, Enhanced Payroll includes payroll tax forms and files W-2s electronically at the end of the year. Intuit Basic Payroll does not cover tax issues for 1099 contractors at all.

Payment Options

With Intuit Full Service Payroll, you can print checks yourself or use direct deposit, and there is no extra charge for direct deposits. However, this payroll system does not offer check signing or check stuffing at the time this review was published, so you or your staff will have to distribute checks.

The service offers the option of using pay cards. Intuit's version is called the NetSpend prepaid debit card and functions like a normal Visa debit card with free direct-deposit capabilities. Your business can run as many payrolls per month as you need to pay your hourly, salaried and contracted employees.

Help & Support

If you use Intuit Full Service Payroll, Enhanced Payroll or Basic Payroll, you have support via a toll-free phone number that's staffed during extended business hours Monday to Friday. You can also contact a representative via the website or through the program itself. Of course, there are email options, but Intuit says it may take up to two days to respond.

Intuit's payroll support pages contain many useful resources, where you can locate answers to questions without calling the support line. There are also training topics online as well as a user community where Intuit Payroll clients interact and help each other to solve problems. Intuit also provides online tax-compliance information about the Internal Revenue Service and the Social Security Administration, organized by state. The Payroll support pages include payroll training tutorials, employee benefits explanations and a tax-management glossary.

Summary

Intuit Full Service Payroll is an online payroll service that covers all the basic payroll features we looked for in the best online services. It also files and pays your payroll taxes for you and guarantees no tax penalties. The company completes payroll setup for you, and you can choose to pay your employees by direct deposit, pay cards or checks you can print on site. Furthermore, this payroll solution provides you with year-end forms. For a full-featured online payroll service that can handle one of the most important parts of your business, Intuit Full Service Payroll is the top choice.

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Specifications and Benchmarks

Help & Support

Affordable Care Act Support
Phone
Email
Live Chat
Forums
Online Resources
24/7 Live Support
Dedicated Account Specialist

Tax Expenses

Tax Accuracy Guarantee
File Payroll Taxes
Pay Payroll Taxes
New Employee Reporting
W-2 & 1099 Processing

Payment Options

Unlimited Monthly Payrolls
Pay Hourly Employees
Pay Salary Employees
Pay Contracted Employees
Direct Deposit
Pay Cards
Print Checks on Site
Check Signing & Stuffing

Payroll Features

Payroll Reports
Export Payroll Reports
Payroll Deductions
PTO Accrual & Use Tracking
Employer Contributions
Wage Garnishments
Employee Online Self-Service
Mobile Access
Payroll Reminders

Contracts & Fees

Monthly Cost
$49
Additional State Tax Fee
$12
No Contract