PROS / You can restore a file to any point with the unlimited file versioning.
CONS / The monthly bandwidth caps are severely limiting.
VERDICT / Egnyte is one of the best online file sharing services because of the comprehensive list of features for securely sharing and tracking your files, but the low bandwidth is a concern if you share a lot of data.
Egnyte is a leader in the file sharing service industry, with comprehensive features such as share folders, public links, mobile apps, third-party apps, custom branding and the ability for you to sign documents electronically. In addition, end-to-end encryption and remote wipe features provide a secure sharing experience, while file-tracking controls record how you share and edit your files during online collaborations. For these reasons, Egnyte has earned the Top Ten Reviews Bronze Award for the best online file sharing service.
Like all the best file sharing sites, Egnyte protects your files with AES 256-bit end-to-end encryption. Encryption is essential for secure file sharing because it keeps your files safe in the event that the remote servers are hacked. A hacker would need the encryption key to view the files. Firewalls protect the servers where your files are stored, providing another layer of security from hackers. The only security feature missing is a virus scanner, which would help keep your files from being corrupted by any viruses uploaded to the servers.
The best security feature is the remote wipe tool. Without this option, any user you add to your account or invite to a share folder can keep your files once they leave the account. A remote wipe tool allows you to delete all the files connected to the account from any web browser. So if you let an employee go, you can delete all the company files on his or her computer, preventing any sensitive data from being released or used maliciously. This principle also applies to stolen computers or synced devices.
File Tracking Controls
Egnyte provides comprehensive file-tracking features, which are vital for any organization concerned with keeping records of how files are shared and edited. You can view all of the activity within your account with the audit log feature. This shows how many times a file was shared, whom it was shared with, when it was shared and who shared it. Within the share folders, you can track who edited files and when, which gives you a clear picture of the workflow within the collaborative process. In addition, folder permission settings allow you to customize how each user can access and edit files with share folders.
Another important file-tracking feature is file versioning. Egnyte maintains an unlimited number of file versions. Every time a file is edited and saved, it creates a new version of the file. This allows you to access and restore a file to any point in its editing history. This tool is critical when working in the share folders because changes and mistakes are never permanent.
Help & Support
Egnyte has a comprehensive knowledgebase, FAQs page and user forums, which provide quick access to common issues. You can also find ideas for ways to use your account to maximize your file sharing features. However, there aren't any tutorials or training pages to help you learn how to use all the features. You have to rely on the user forums for any tutorials.
If you need to contact a customer support representative, your options include a support ticket or live chat, which is best used for minor issues and questions. More serious issues should be submitted through the support ticket. If you want the option of phone support, you have to upgrade your plan, which then provides 24/7 support.
Egnyte is an online file sharing service with comprehensive and secure file sharing features and excellent tracking controls. All of these features are designed to maximize your organization's workflow. The major flaw is the limit of 60GB of bandwidth per month for each file you share.