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BigCommerce Review

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PROS / Big Commerce’s mobile checkout was one of the most customer friendly.

CONS / This online store builder lacks important security options.

 VERDICT / Big Commerce, an online shopping cart, has many important features for website store builders and is extremely customer friendly. However, its lack of security and fraud detection put your business’s information at risk.

Big Commerce’s Plus plan has a solid feature base and an exceptional mobile shopping cart to help you create the best online store for your business. The Plus plan, best for small and medium businesses, comes with unlimited storage and bandwidth. It also lets you list an unlimited number of products on your website.

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Overall, our reviewers had little trouble designing a website and establishing a shopping cart online. Though some editing tools in the platform were not user-intuitive, reviewers were able to quickly complete basic tasks, such as editing images and altering the colors of the website. One drawback of Big Commerce is it only provides 15 pre-designed templates for you to choose from. Other companies on the lineup offer 100 or more.

This website store has a built-in blog and integrates with WordPress, so you can decide which platform works best for keeping your customers in the loop with your business. One especially useful feature in Big Commerce’s web-building wheelhouse is the wait for launch feature that allows you to thoroughly check your site for errors before you decide to publish it for customers to see.

This service works with 30 different payment gateways, so you have a variety to choose from to meet your business needs. Additionally, Big Commerce integrates with other online stores like Amazon and eBay so you have the option to sell through these sites as well as your own.

For our review, we tested the customer experience end of the shopping cart provider. In these tests, Big Commerce performed exceptionally well, offering convenient features like guest checkout and PayPal. If you choose this online shopping cart service, your customers should have little trouble purchasing items via desktop or mobile shopping carts.

Big Commerce falls short in back office and security. It does not offer any kind of fraud protection and charges additional fees for encryption. It also lacks customized email accounts, so you have to choose a third-party email provider to interact with customers about transactions.

Summary

Big Commerce excels in many areas, especially in customer checkout and its mobile shopping cart. Unfortunately, it lacks back office and security features, which would protect your business and your customers' important information.

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