PROS / Volusion has 24/7 customer support at no extra cost.
CONS / SSL encryption and custom email accounts cost extra with the Plus plan.
VERDICT / Volusion offers nearly all of the features we looked for in shopping cart software and is one of the simplest platforms to use, making this company one of the best online shopping cart software available.
Volusion is a top shopping cart software that offers a strong set of web-building tools and is easy to use. Its comprehensive editing platform, streamlined checkout process and exceptional customer support make Volusion a top custom shopping cart provider and earn Volusion our Top Ten Reviews Bronze Award.
We evaluated Volusion’s Plus plan. This shopping cart solution is priced competitively and has no setup or transaction fees associated with service. It offers unlimited storage but limits bandwidth to 3GB and products on your site to 1,000 items.
Hosting & Website Tools
This shopping cart builder has all of the top features you need to build an efficient online store. You also receive a unique domain name when you use this platform. When you begin designing your website, you can choose one of 15 pre-built templates or have Volusion create a custom template for you, for a small fee. This online shopping cart software uses a content delivery network, or CDN, which enables faster load times for your customers.
During our tests, reviewers found Volusion’s editing platform was one of the easiest to use. When we created our websites, reviewers could easily alter text and images in the pre-built templates.
The editor is easy to use and requires no technical skills. However, if you want a higher level of customization and have some technical skills, you can edit your template directly in HTML and CSS. The total number of tools Volusion provides and the intuitive editing platform earn this online shopping cart an 89 percent in our website builder ease-of-use score.
If you want to post a blog to keep your customers informed about changes or important updates with your business, Volusion offers a built-in blog or WordPress integration. Once you begin building your site, Volusion will not publish it until you are ready for your customers to see it. Some companies make your site live as soon as you create it, which does not give you time to preview it for accuracy.
Shopping & Marketing Features
Online stores that use Volusion have a streamlined checkout process. During our tests, reviewers were easily able to add items to their carts in both the desktop and mobile shopping cart versions. Volusion offers guest checkout and PayPal options, which are both features that speed up checkout times.
In order to process credit card payments online, you must select a payment gateway. Volusion works with 35 different third-party payment gateways for you to choose from. You can also check Volusion’s list of providers to determine if it already collaborates with your current payment gateway.
If you want to sell your product through other venues, Volusion integrates with other online stores, such as Amazon and eBay. If you reach international markets or a diverse audience, you can offer your online store in multiple languages with Volusion’s online store.
Back Office & Security
This shopping cart software performed exceptionally well, being one of two companies on the lineup to receive a 100 percent support score. When you sign up for this software, you are greeted via email and telephone. More impressively, you are given access to a direct point of contact, something that none of the lower-ranked services provide.
In addition to direct 24/7 support, Volusion offers a comprehensive online knowledgebase where you can search for help and answers to simple questions. The Plus plan also includes fraud detection, which scans for and flags potential credit card fraud, saving you and your customers money. The only downsides to Volusion’s back office and security wheelhouse are fees for encryption services and customized email accounts. Though, some companies do not offer email accounts at all, requiring you to create a third-party email account.
Volusion has one of the best online store builders in our lineup. It has a streamlined editing platform and one of the best checkout processes we reviewed. It also boasts exceptional, 24/7 support that is included in the cost of the Plus plan. However, with this service, you must pay extra for encryption services and customized email accounts, both important features of running your online business. If you do not mind paying a couple of extra fees or can live without a few features, then Volusion is a good choice for your online store software.