PROS / 4imprint has customer reviews that enable you to make better product choices.
CONS / The website’s smaller print can be difficult to see on your smart phone.
VERDICT / Low-priced products, reasonable imprint setup fees and great guarantees make 4imprint a site worth looking into for promotional products.
4imprint is among the best promotional product stores because this company makes it easy for you to find the right product at the right price. It offers guarantees that protect you from sub-par products or printing. Its customer service departments are knowledgeable about tradeshow giveaways or corporate apparel, in addition to being able to advise you about the various processes that turn promotional products into branded advertisements. Because 4imprint does all this and more, this company is the winner of our Top Ten Reviews Bronze Award.
The production process and its pricing is at the heart of every branded giveaway. 4imprint takes your artwork and provides free art assistance to turn it into a usable logo for your promotional product. The company emails a completed proof, for your approval, when the artwork is complete. If you have no logo at all or need other graphic design services that are unrelated to your order, 4imprints full-service art department is happy to give you a quote for your project. If you choose to use this company, you’ll find that setup, additional color and embroidery fees are on the low side of industry-standard charges. The rates for embroidery setups that go on shirts, hats or bags are a particularly good deal.
When you first enter the site, you see menus for all the typical promotional products and then some. 4imprint offers a very full range of products, including some unusual and unique ones. The company also has an aggressive product-matching policy. If you find a lower advertised price within 30 days of your purchase, 4imprint will refund double the difference in price. In an additional effort to be sure you are happy with your purchase, 4imprint offers free samples. Beside nearly all of the products, you can find a “Request a Sample” button. The company is happy to send you a free, randomly-imprinted sample that is yours to keep in most cases. Occasionally, when the item is a high-value product, 4imprint asks you to return it as opposed to paying for it, which is the way most sites handle higher-cost samples.
While some sites offer free shipping or free rush service on a selected number of products, this is not something offered at 4imprint. However, the company does have a “Sale Product” link that displays items that are on sale, often at prices up to 55% off. When you order, 4imprint shows you the shipping charges for ground, two-day and next-day shipment, so you can decide how much you’re willing to pay for faster service. You can also split your order and send it to two places or ask for shipments of one order to be sent on two different dates.
Help & Support
The 4imprint company has really improved its overall customer experience in the last year or two. If you look to customer reviews and ratings for product selection guidance, for instance, 4imprint is one of the few companies that does this really well. Star ratings reflect the customer reviews accurately. Good and bad reviews are included ─ which is exactly the kind of honest input that you and other customers are looking for. The number of reviews is often in the hundreds, which also makes sense, as opposed to many sites where only a handful of really great reviews are included. We really liked the way these reviews are displayed. If there are stars to be displayed ─ and occasionally a product is new and does not have them ─ you see them at every level from product category groupings to ads. For many sites, you have to drill down all the way to the actual product page and cannot compare a group of bags, for example.
4imprint has also strengthened all its product guarantees. If your shipment is not on time, your order is free. If you can find lower prices elsewhere, the company will refund double the price difference. Your satisfaction is guaranteed or 4imprint will rerun your order or refund your money ─ your choice. These are all guarantees designed to keep customers. In addition, the company has a wealth of educational suggestions and its own digital magazine, Amplify, that’s full of tips and tricks to stretch your marketing dollar and keep you abreast of the latest promotional product trends. As you’d expect, customer service is also excellent with inquires by email, phone or live chat answered in a prompt and informative fashion. Our only concern is that the website’s print is quite small, and while you’ll almost certainly be purchasing products on your computer, if you want to check something on your smart phone, it’s not easy to read.
In an arena where competition is fierce, 4imprint has grown to be a far-above-average online promotional product store. It has almost any business gifts and giveaways you could want, and it does so through a clean and easy-to-navigate website. Merchandise is priced fairly, setup fees are well below industry standards and shipping rates are reasonable.