PROS / Amsterdam offers a year-long satisfaction guarantee.
CONS / You pay for art cleanup at this online store.
VERDICT / If you have plenty of time, Amsterdam has a wide and fairly priced product selection with an exceptional guarantee.
Finding an online promotional product store you have confidence in is the first step in getting your tradeshow giveaways, corporate gifts or other branded merchandise into the hands of your repeat or potential customers. Amsterdam offers a great selection of promotional items along with a 365-day guarantee on its merchandise. If you are an experienced promotional product buyer who is not pressed for time and you have an existing high-quality logo, this could well be the store for you. If you are not quite sure what you are doing or if are not confident that your art is “camera ready,” you may fare better with an online store that is a little less "self-service."
In order to use Amsterdam Printing, your art needs to be “camera ready.” Retouching, reworking or otherwise cleaning up your logo can be done by the company’s art department, but for a price. This compares poorly to many promotional product stores that walk you through the process and provide this type of cleanup free of charge. After you have selected the merchandise you wish to brand, you upload your camera-ready art and position it on your selection. You can email yourself a proof, but it is on you to be sure it’s right before moving forward with your purchase. Setup and colors fees are reasonable and generally fall within industry averages.
The company’s full range of promotional products includes some interesting and unique ones, such as a tradeshow giveaway bag that looks like a lab coat. Samples are available by simply clicking a button by the side of most products. Production turnaround times are typically a little longer than other promotional product stores we reviewed and almost no items are available on a one-day turnaround.
The customer experience is a positive one. Customer service representatives answer email, phone and live chat queries in a knowledgeable and helpful way. Despite a huge inventory, using the site itself is very simple with bold and intuitive navigation. To find just the right product for your event or promotion, you can also look to the clearly displayed and helpful customer reviews and ratings.
If you have the time and expertise that come from being an organized and experienced promotional products buyer, Amsterdam may be well worth a look. However, with no free art cleanup, a slower turnaround time and a generally self-service approach, those who aren't as experienced with promotion product buying might have a better experience with another store.