PROS / Free shipping is offered on many promotional items.
CONS / DiscountMugs.com has no customer review and rating system.
VERDICT / DiscountMugs.com has a wide variety of reasonably priced products, but the absence of customer reviews and an occasional very high-priced setup fee is disappointing.
For over 12 years, online promotional product store DiscountMugs.com has been expanding its role as one of the largest factory suppliers of drinkware in the United States by offering a growing selection of business giveaways. Discount Mugs sells almost everything a company needs for branded promotional products, such as corporate apparel, pens, toys and novelties. If your artwork needs a little cleaning up before you are comfortable using it to brand your gift, a simple graphic design service is available to you at no cost. Embroidery charges are also quite reasonable and all fees are prominently displayed.
This may be a site, however, that serves you best when you buy large quantities. While setup and extra color fees are generally within industry average prices, not all are. You should track your discount pricing and setup fees carefully. A specific product, for instance, that shows a “come on” price of $1.77 actually starts out at $5.16 if you only want to buy 12 copies of the product. If you add the full-color artwork setup fee of $200, your 12 items end up costing you $28.83 each before shipping. Buy 600 of them, however, and your before-shipping cost for each is a very reasonable $3.86.
While the site is a good resource for your large-quantity promotional products, the range of DiscountMugs’ glass and drinkware is impressive. Unique products, like mini Mason jar shot glasses and glass coasters, provide choices not always available elsewhere.
Free, often same-day, shipping is offered on many items, but your shipment can only be sent to one address. If you are not pressed for time, the absence of drop shipping ─ where one shipment is sent to you and another to the tradeshow hotel or another office ─ may not be important to you.
The customer service department of DiscountMugs is available by email, phone and live chat. Representatives are gracious, prompt and well informed. General navigation of the website is easy. You can watch videos of many of the products, and DiscountMugs.com guarantees to match the price you find on other sites. If you find it cheaper elsewhere, this service will match the price and beat it by an additional 10%. One of the few things missing from the site is a customer rating and review system. These starred rating systems, found with many other promotional product stores, are so much help when you want to find out what other patrons think of a particular product or service.
DiscountMugs provides a wide product range, including some items you won’t find elsewhere. It will not only match a product price, it will beat it by 10%. If you are an organized purchaser with a little extra time, and especially if you are buying in large quantities, this site may serve you well.