PROS / ePromos has an easy-to-use website, fair prices and a great item selection.
CONS / Setup fees for multi-color printing jobs include by-the-piece prices and add up quickly.
VERDICT / A huge and sometimes unique selection, competitive pricing and excellent customer service make ePromos a service worth considering.
If there's a corporate gift that you need a put a logo on, ePromos probably offers it somewhere in its online promotional product store. The company also has all the appropriate printing options, such as engraving, embroidery and photo printing, and offers free graphic design services if you need help cleaning up your design or logo. If you need more involved graphic design services, these are available for an additional, but reasonable, cost.
ePromos has all the item types we look for and then some. The company even has high-end promotional products that we do not see on many competitors' sites. These include products such as brand-name leather briefcases, upscale food hampers and golf bags. Finding items on the ePromos website is relatively easy; you can search for the type of item you want, for the industry type of your advertising or for the goal of your promotion or event.
When you shop at ePromos, you find competitively priced merchandise and setup fees that are about standard for the industry. This is true as long as you’re only imprinting one color. However, you do need to watch for hidden costs. If you have a bag screen printed in four colors, for instance, you’ll not only pay an extra charge for the three additional colors, you also pay an extra charge per item. This can add up fast, so watch out when you are making additional color charges.
The ePromos site has a good number of shipping and ordering options, including rush orders, item tracking, large-quantity discounts and free proofs. While it does offer a price-matching guarantee that matches the lower price and gives you an additional 10% off your next order, it still is disappointing that the company’s return policy only has a 15-day return window. And, if you’re a customer who loves to buy based on other customer reviews and ratings, you may be disappointed. While ePromos has such a system and it does contain a variety of reviews, good and bad, they are present on only a few of the products that are offered for sale.
Other than a few issues with its customer review system and some extra costs to watch for if you are printing in multiple colors, ePromo’s services and products are generally of excellent quality. The website does contain a huge amount of information, but it is organized well and easy enough to navigate. ePromos is certainly a site to consider if you are searching for tradeshow giveaways or looking for an online promotional products store home. It’s also a good choice for price-checking specific items, particularly if they have a single color imprint.