PROS / InkHead offers coupons.
CONS / Widely varying setup charges makes it difficult to predict price up front.
VERDICT / If you're looking for quality branded products, InkHead is a great choice.
InkHead offers promotional merchandise in a huge range of product categories. Quality imprinting and embroidery are offered to help you get your brand in front of customers and potential customers. If your artwork needs a bit of reorganizing or cleanup, InkHead’s art department is happy to make your logo useable and do it without charge. Once it is completed, you are emailed an art proof for your approval. Setup fees and extra color charges vary widely but are generally within industry standards; however, such variation makes it difficult to know up front exactly how expensive an order will be.
The company also specializes in recognizable branded products. These are typically more valued by customers and their more frequent use allows your company’s name to be seen more often. Inkhead encourages you to request free samples but makes them available only to registered customers. Samples, including shipping, are available at no cost to customers. If the price of sample products plus shipping exceeds $10, you can pay the difference and have the charge credited to a future order of that product. For more expensive samples, a refundable deposit is requested, pending the return of the item.
Under InkHead’s “Specials” tab are several extra value offers. Sometimes it’s free shipping on selected products; other times, rush or one-day turnaround orders are available for no charge. If you have questions about shipping fees or your order, InkHead has a chat client that will put you in touch with shipping support staff right away.
Like most promotional product store sites, InkHead is packed with useful information. Despite this, the site is attractive and logical, which makes browsing easy. The blog is a good resource for ideas on how to expand your brand. Unusual menu options offer things like goods made only in the USA or promotional events by topic. The promotional events tab allows you to choose themed products that are a good fit for events like your company picnic or fundraiser. The product pages contain starred customer reviews and ratings. These are accurate and representative, but unfortunately appear on only a small number of offered products, which does not make them especially useful. InkHead does offer a 30-day return window and guarantees that the products will meet or exceed your expectations. Customer service is excellent and available through email, phone and live chat.
All in all, this site is a strong contender in the promotional products market. The company has an easy-to-navigate website, a vast inventory and excellent imprint services for tradeshow giveaways or other corporate gifts. It also offers some appealing promotions. Regardless of the type of items you plan to use to develop your brand, InkHead warrants a visit.