PROS / Motivators offers product price matching.
CONS / Motivators has a short, 15-day window for returns.
VERDICT / Motivators’ informative product pages and reasonable pricing are appealing, but be aware of the limited return policy before you order.
Online promotional product store Motivators provides quality printing on a huge variety of customizable corporate gifts. The company offers full-color photo printing, screen printing in a variety of colors, embossing and embroidery. It also has a product price-matching policy. Basic artwork and logo cleanup are offered at no cost to you. If you need more in-depth graphic design help, Motivators has a full-service art department that provides assistance for all kinds of design work at reasonable prices.
Each product page on the company's website lets you get a quick quote, read imprinting details, view images and read user reviews. While the product pages are easy to navigate, corporate policies and warrantees, like the short, 15-day return policy, for example, are not easy to find.
The company encourages you to request free samples so you know exactly what you are ordering. For less expensive items, you simply pay postage. Motivators does ask you to pay for more higher-priced items. For even deeper discounts on your purchases, Motivators offers somewhat unusual coupons for your order. If you subscribe to the company’s Twitter page and tweet about it, or if you like its Facebook page and post, and Motivators will give you its latest coupon. These can be quite generous but cannot be combined with free shipping or free rush orders.
Motivators’ pages also suggest giveaway ideas for individual products and recommend similar items for you to consider. There is even an item-specific FAQs section so that you can see other customers' questions and ask your own. Customer support is more than happy to help by email or phone and correspondence is answered promptly and informatively. If you have any concerns that need to be answered immediately, live chat representatives are also available to help.
Motivators is a good company with an above-average item selection and very fair prices. While services like instant coupons and price matching are an added customer bonus, the company is missing a strong customer-satisfaction policy and a more reasonable return window. Motivators' limited return policy means that you should be confident about your order before you finalize it.