PROS / Artwork is free and setup fees are clearly displayed.
CONS / The small text on the rushIMPRINT website is hard to read on a smart phone.
VERDICT / High-quality printing on durable, functional products combined with reasonable and transparent pricing make rushIMPRINT one of the best promotional products stores.
In our review of the best promotional product stores, rushIMPRINT is one of leading online retailers. The variety and quality of its products, its shipping options, the multiple guarantees the company offers, and its responsive customer support all help make rushIMPRINT stand above most of its competition and earn our Top Ten Reviews Silver Award.
The most basic function of any promotional products store is the ability to display your artwork on giveaway merchandise. Options for this imprinting include screen printing, embroidery, engraving and more; and rushIMPRINT does them all exceptionally well. The setup fees are in the shopping cart or clearly displayed on the black bar at the bottom of your screen. Artwork is free. If you need your logo cleaned up, combined with text or generated from a low resolution image, rushIMPRINT’s art department can do it for you at no charge. The setup charges for putting your logo on the press are not free, but they are reasonable and vary by the size and complexity of the project. Embroidery setup charges are also very reasonable and displayed prominently so you see what they are going to be before you buy. Typical quantity discounts are displayed, but should you want even greater amounts of a chosen product, you can contact the company for deeper discounts.
The large variety of promotional items that rushIMPRINT offers is impressive. It has clothing, bags, drinkware, tradeshow giveaways, electronic gadgets, corporate awards and many more products. Even its "eco-friendly" section outshines most other sites’ with offerings that include hand-cranked flashlights, solar-powered chargers and water-powered clocks, in addition to typical organic and biodegradable products.
As well as a huge product selection, rushIMPRINT site has a product-matching guarantee. You can send in any competitor’s quote or URL, within 30 days of your purchase, and rushIMPRINT will match the price and give you 5% more product as a thank you.
The company also sends free samples to potential customers through an easy process. On the product page, a tab is clearly marked “Request Free Sample.” And, if you’d like to pay for a sample of one of their more expensive products, you just have to contact a customer service representative.
As its name implies, rushIMPRINT offers rush services, including one-day turnaround times. It also offers shipping options like having your corporate gifts shipped to two different places or sending one part of the order at one time and having the balance arrive later. The company’s default shipper is FedEx, which makes tracking shipments online easy. While the selection changes from time to time, rushIMPRINT always offers a variety of products with no shipping changes. The company also offers a shipping guarantee. If your product arrives later than it was supposed to, you simply don’t pay for it.
Help & Support
In addition to their price-match and shipping guarantees, rushIMPRINT offers a blanket guarantee that warrants that the product you order will be delivered exactly as you approve it or rushIMPRINT will return your order, refund your money or credit your account. The company also has a customer star rating and review service for most products.
Customer service on the rushIMPRINT site is excellent. When you reach out to the company with a question or interact with a representative, your questions, needs and concerns are handled by informed and friendly staff. Customer service is available by email or phone, but the instant live chat service isn't a feature offered by few competitors, plus, it’s faster than traditional customer service and gives you a written record of your conversation.
Whether your promotional products are tradeshow giveaways or higher-end corporate gifts, the inventory selection at rushIMPRINT is larger than at most competitors. Couple an incredible selection with great production services, incredibly fast shipping options and guarantees for nearly every aspect of your transaction and you have an impressive promotional product store.