PROS / This service offers some of the best tiered pricing out of the services we reviewed.
CONS / Cayan's transparency is lacking as it does not list information about pricing and terms on its website.
VERDICT / While Cayan has competitive pricing, it isn't as transparent as other services in our review.
Cayan is a payment gateway service previously called Merchant Warehouse. Compared to the other services we reviewed that offer both interchange-plus and tiered pricing, its rates are very competitive. We also rated it well for its service terms and customer service. However, it lacks the consistency and transparency in information that we were looking for in our review.
This merchant gateway offers both interchange-plus and tiered pricing. Out of the companies that quoted us a tiered pricing model, Cayan's rates were some of the best at 0.28% for qualified debit cards and 1.54% for qualified credit cards. It also has a better-than-average interchange-plus rate at 0.20% and $0.10.
In regards to fees, Cayan has among the lowest we saw. Its monthly fee is $4.95, and it does not require a monthly minimum that you have to meet in processing fees. You should expect to pay an annual $99 PCI-compliance fee. This payment gateway company also has a low-cost guarantee, so if you find a processor with lower costs and can provide a fee schedule, it will match the costs of that competitor.
If online transactions are part of your business plan, Cayan's payment gateway has a fee of $10 a month. You are required to set up a different merchant account specifically for online processing. This means you have to pay another monthly fee. With the online service, Cayan has a "Genius" API, which lets your employees with software development experience customize the payment gateway.
A potential drawback to using Cayan is its lack of transparency and consistency compared to other services we reviewed. Its website does not list any fees, rates, pricing or other terms. Additionally, when we contacted Cayan on multiple occasions, each time speaking with a different representative, we received different information, particularly about its pricing. However, these agents were still helpful and had a thorough knowledge of the workings of their company.
This payment gateway provider has EMV-ready terminals at a cost lower than the average of our lineup, which can be especially helpful to new businesses or businesses that need to update their terminals. These terminals are also future-proof, meaning that they can accept contactless payments, such as Apple Pay and Android Pay.
Another item that Cayan excels at is its service terms and setup process, which are better than the industry standard. You can fill out the application online, and your account setup usually takes one day. Once you begin processing payments, Cayan can deposit money in your bank account within one to two business days, which is within the industry average. The customer support offered by Cayan is excellent. Representatives are helpful and can be contacted by phone, email or live chat.
Cayan provides excellent rates in both the tiered and interchange-plus pricing models. It also has solid service terms and excellent customer service, making it a choice worth perusing.