PROS / National Bankcard offers low monthly fees compared to other companies we reviewed.
CONS / When we spoke with customer service representatives, they were hesitant to quote us interchange-plus pricing.
VERDICT / With its competitive prices and low fees, National Bankcard is a solid payment gateway provider. However, you may have to specifically request an interchange-plus price quote.
National Bankcard is a payment gateway service that offers low fees, competitive rates and quick account setup. No matter the size of your business, this company can work with you as its clients range from small businesses to large chains like Comfort Inn and Shell. It's also willing to work with businesses that are new, have bad credit or are in high-risk industries.
This payment gateway company has both interchange-plus pricing and tiered pricing available. Its tiered pricing is especially good, with a 0.25% rate on qualified debit cards, which is below the average in this industry.
National Bankcard prefers to quote tiered-pricing rates but can also quote interchange-plus rates, though you may have to request it. Once you've signed up with this processor, it allows you to switch between both pricing plans, if you would like, so you can find the plan that works best for your business. This company offers its merchants a free, basic EMV-compliant terminal, without requiring you to sign a contract, which is rare, since most companies require a contract of one to three years in exchange for equipment.
This company charges a lower-than-average monthly fee of $5. If you require a payment gateway, it can set you up with one of several options, including Authorize.net, Charge Anywhere, First Data Global and Roam Pay. There's no gateway setup fee, and the monthly gateway fee is $5, which is also lower than average. Its other fees, like its $99 annual PCI-compliance fee and $25 monthly minimum fee, are consistent with other companies' fees. National Bankcard's monthly minimum fee is calculated against processing costs, and if needed, it may be willing to lower that minimum requirement the first few months of service.
A drawback we found with this service is its lack of transparency. Specifically, the rates and fees are no longer posted on the company's website, which lowered its score. Additionally, our testers found that some of the customer service agents we spoke with were reluctant to provide interchange-plus pricing quotes, and some of the information we received was inconsistent. We awarded National Bankcard a Transparency and Consistency score of 67%.
A plus to this service is its quick setup time. It can usually get your account started the same day you apply for an account. You can sign all of your documents electronically. There's also no contract required, so you receive service on a month-to-month term. If you cancel your service, there's no termination fee. Once you begin processing, the company clears your account and deposits funds as early as the business day following a transaction, which is faster than average in this industry.
Upon contacting National Bankcard representatives, we found the people we spoke with to be helpful and knowledgeable. However, when you ask for pricing, you may have to push to acquire the information you need. For example, one of our contacts with National Bankcard wasn't very forthcoming with rates and other information about interchange-plus pricing.
If you work with National Bankcard, you are assigned an account representative who becomes your point of contact with the company. The rep can run an analysis of your account after you've used the service for a few months to see if your rates and costs can be improved.
National Bankcard has competitive rates on both interchange-plus and tiered-pricing plans. It doesn't require a long-term contract and has low monthly fees. Its other fees are average compared to its competitors. It also gives you a basic EMV terminal without requiring you to sign a contract, which is a rarity. However, the company isn't as transparent with its pricing as many of its competitors, and if you want industry-recommended interchange-plus pricing, you may have to specifically ask for it when requesting a price quote.