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Pros / You can use this POS software with the processor of your choice and third-party hardware.

Cons / 24/7 customer support is only available with the Premium plan.

 Verdict / Epos Now is a good POS system that your business can use with the payment processing company of your choice and third-party hardware.

TopTenREVIEWS - Bronze Award - Awarded for excellence in design, usability and feature set
TopTenREVIEWS - Excellence Award - Awarded for excellence in design, usability and feature set

Epos Now is a U.K.-based company with offices in Norwich, London, Manchester and Glasgow. It opened a U.S. office in Orlando, Florida, in 2016. Though it caters to small and midsized businesses, it's also suitable for enterprise businesses, with a client list that includes Walt Disney Pictures, Universal Studios and Yankee Candle. It has retail and hospitality versions of its POS software and can work with many different types of businesses, including general and specialty retail, bars and full-service restaurants, and service-based businesses such as hotels, spas and gyms. This cloud-based system works with both Android and Apple phones and tablets, and touchscreen terminal models are also available.

Epos Now posts pricing for its tablet POS software and hardware on its website; however, pricing for software modules such as its loyalty module isn't listed. The company offers two subscription plans for its tablet software. The Standard plan costs $39 per month, and the Premium plan costs $69 per month. The software is also available for purchase for $750. The terms of service reference an annual licensing fee and a service plan, but according to the customer service agent we spoke with, those costs are already included in the monthly software subscription and you won't be charged separately for them. However, if you choose to purchase the software, you'll want to include these costs into your calculations as you evaluate the service.

You can use Epos Now's POS software alongside the payment processing service of your choice, which is a good option if you like your current processor or are locked into a processing contract and need a POS solution you can use with your current processing company. However, if you want the processing service to integrate with the software rather than run alongside it, you'll need an account with Vantiv.

You can purchase your POS hardware from this company outright, or use its POS software with third-party hardware, which is a good option if you already own POS equipment or want to purchase it elsewhere. The company also promotes a lease option for its desktop POS station, with contracts starting at a 12-month term. Equipment rental may also be available.

This POS company posts its terms and conditions on its website, and it's shorter and easier to read than many such legal documents. If you purchase the POS hardware outright or use your existing equipment, you can subscribe to the POS software on a month-to-month basis and cancel at any time without an early cancellation fee. Although Epos Now offers equipment leasing, its terms are shorter and more upfront than many, and it doesn't promote misleading offers of "free" equipment that lock you into a three- to five-year contract.

Epos Now is a stand-alone POS system, which means that you can use it alongside the payment processing service of your choice. The types of payment cards you can accept depend on your processor, though most allow you to accept all major cards and offer card readers that accept EMV chip cards and mobile wallets in addition to magstripe cards.

Epos Now has all the feature sets we looked for, either built into the system or available as integrations. You can customize the dashboard to give you a real-time overview of the sales data that's most important to you. The inventory management tools allow you to track products across both your brick-and-mortar and online stores. The system can support up to 60,000 items. You can set alerts for when your stock is low and use the system to generate purchase orders.

You can use the built-in customer management system to collect contact information from your customers and run reports that help you analyze customer behavior. A loyalty module is available, though pricing for it isn't listed on the company's website. Marketing integrations such as MailChimp, which lets you run email campaigns, are also available through the app store.

This POS system includes role-based user management that allows you to set permissions for your employees and assign PIN codes or swipe cards to sign in. The software logs employee activity on the till and has a built-in time clock and staff scheduling tools.

In case you want to expand your store online, Epos Now's app store offers integrations for a Click & Collect Webshop as well as for eCommerce platforms such as Shopify and WooCommerce. You may also want a POS system that integrates with your accounting program, and this software works with QuickBooks, Xero, Sage One and Sage 50.

Epos Now's support hours for the Standard plan are Monday to Saturday, from 9 a.m. to 6 p.m. Eastern Time. The Premium plan includes 24/7 phone support and priority email support. The company's website has live chat, and we found it to be responsive in our testing. If you purchase your POS hardware from Epos Now and need a replacement part sent to you, overnight shipping is available. Data migration and setup help are also available as part of the 30-day implementation included with the service.

The Epos Now website has a blog with articles of interest to small business owners and case studies highlighting its clients. However, there's no knowledgebase or community forum, so if you have questions about the software, you'll need to contact customer service directly. The extra cost for 24/7 support could also be a stumbling block for businesses with nonstandard hours, as you'll need immediate access to help if your POS system goes down.

Summary

Epos Now is a great cloud-based POS solution that you can use with third-party POS hardware and the payment processing company of your choice. These qualities make it an especially good option if you already own equipment, are locked into a processing contract or want to shop around for the best deals for these services. It provides its tablet-based POS software on a month-to-month basis with no lengthy contract or early termination fees. It has every feature set we looked for in a POS system, with several tools that aren't commonly included, such as those for creating purchase orders and tracking employee time. It also has an app store that gives you the option of adding or connecting to additional features and services. However, if you need 24/7 customer support, which may be important if your business doesn't keep standard hours, you'll need to subscribe to the Premium plan.