PROS / The all-in-one hardware and software package is low-priced and functional right out of the box. Payment processing fees are comparable to its competitors.
CONS / You have to purchase the uAccept hardware up front, and it is not suitable for full-service restaurants.
VERDICT / If you are looking for a no-fuss, all-in-one POS system, uAccept might work for you.
This uAccept point-of-sale (POS) system includes everything needed for a retail or quick-serve restaurant to get started. It includes an affordable hardware bundle, cloud-based software and payment processing. Since it is a cloud-based system, back-office tools are available from anywhere and it is completely plug and play. It provides unlimited storage and manages up to 20,000 products. To help you with sales-tax compliance, it is compatible with Avalara AvaTax, which automates your sales tax form preparation and filing.
uAccept offers competitive card processing fee rates at 1.59 percent for swiped cards and 2.59 percent + $0.10 for keyed-in cards. Rates vary depending on whether transactions are considered qualified, mid-qualified or non-qualified. A $1.15 surcharge is charged for non-regulated debit transactions for tickets under $5. This POS service charges $39 per month in support fees but does not charge for PCI compliance or hardware support. Its fees are rather transparent, but you'll want to ask uAccept up front about what qualified and non-qualified transactions are before you consent to its services so you are clear about what those qualifications might mean to your business.
This POS service does not require a long-term agreement with the company, nor does it penalize you if you quit its services. While you are required to purchase the uAccept hardware up front for a minimal cost, you don't have to worry about early-termination fees or long-term hardware leasing agreements. The POS system costs a little over $600, which is basically just 10 months of hardware services fees with another company. In the long run, you might save money by buying the hardware up front. The POS system comes ready to go with a 9.7-inch touchscreen, an internal printer, an integrated customer display, a five-bill cash drawer, an encrypted magnetic card reader and a plug-and-play LAN Ethernet connection. An optional barcode scanner is also available.
uAccept offers MPOS (mobile POS) and retail POS systems. It doesn't have a complete restaurant POS system, but its solutions can work with quick-serve businesses. This software handles basic sales transactions easily, but it also has a few additional interesting features. It includes customer-loyalty tools for no additional fee as well as social media tools. You can also relay information to your customers via text messages for $19.95 per month. It has the technology to help you process telephone orders for pick-up.
All accounts provide unlimited cloud storage, and you can manage multiple POS devices through one account, making it suitable for those who operate in more than one location. It can, of course, run reports, configure sales tax and send data to QuickBooks (software and online versions) to help you manage your business. It also provides an optional UPC database that you can use to find additional product information to include in your inventory files or with marketing material.
Should you require assistance, you can contact uAccept or its parent company, Processing Point, 24 hours a day, any day of the week. If you experience a hardware failure, this POS service can help you get replacement parts quickly. There is limited support information on the company website. You'll want to discuss training options and tech support with your account representative before purchasing to ensure satisfactory support is available to suit your needs.
If you need an affordable POS system and are not interested in an iPad version, uAccept might be worth investigating. It is simple to set up, and payment processing fees are comparable. However, it may not be a good POS solution if you run a full-service restaurant or if you want to integrate an online store.