Pros / You can use Vend with third-party hardware and the payment processor of your choice.
Cons / If you want round-the-clock customer support, you need to subscribe to its Priority Phone Support plan.
Verdict / Vend is a flexible, customizable system that's a great choice for retailers, though it charges extra for phone support.
Vend is a global provider of POS software, with offices in the U.S., New Zealand, Australia, Canada and the U.K. It works with businesses of all sizes in more than 140 countries, and its client list includes Disney, NASA and Etsy. This POS software is designed for retailers that carry inventory, such as clothing, sports equipment and furniture. With appointment-scheduling tools available through partner add-ons, Vend can also be used for salons, spas, and other health and beauty services.
You can use Vend with the payment processing company of your choice, and with third-party hardware and a variety of software and service integrations that allow you to create a POS solution for your business' specific needs. It offers business support materials, such as training courses and videos through its Vend U program, which is available for all Vend users. For these reasons, Vend receives the Top Ten Reviews Silver Award.
Vend provides its POS software on a month-to-month basis, though if you choose to pay annually rather than monthly, you can receive a discount on its upper tiers. Three service plans are available for Vend's POS software. The Starter plan is $69 per month, the Advanced plan is $99 per month (or $79 per month if you pay annually), and the Multi-Outlet plan is $249 per month (or $199 per month if you pay annually). A free version, limited to one user and 10 products, is also available.
You can use Vend with the payment processor of your choice, allowing you to shop around for the best pricing or to continue working with the company you currently use, which is an important consideration if you're under contract. Processing integrations are available from PayPal, Square and Vantiv. It doesn't charge any processing rates or fees on top of what you pay the processor.
There's no POS hardware requirement to use Vend. You can purchase all your equipment through the vendor of your choice, referencing the list of recommended products on the company's website to ensure compatibility. If you already own POS hardware, you can use this list to assess whether or not it will work with Vend before you sign up for its software services.
Vend includes all the feature sets we looked for in POS systems. Its inventory management tools support an unlimited number of products, along with variants such as size and color, as well as bundled items. It also has an automated purchase ordering feature that allows you to specify reorder points for each item.
Vend's customer database allows you to create customer profiles where you can view purchase histories and account balances. If you have an existing customer list, you can import it using a CSV file. The Advanced plan also includes Vend Loyalty, which you can use to offer incentives to your customers. Add-ons are available for MailChimp, iContact, Constant Contact and other email marketing services.
You can create user accounts for each of your employees and designate permissions based on their roles so you can control the tasks and data each can access. Vend integrates with time tracking and scheduling software programs Deputy and When I Work.
Two levels of reporting are available from Vend. All service plans include basic sales, inventory and register closure reports. The top two tiers also include advanced reporting features with mobile access to the dashboard, advanced metrics and low-stock reports.
In case you're planning to expand your retail location online, the upper service tiers include Vend eCommerce. The system also integrates with eCommerce platforms Shopify, Airsquare, Storbie and Ecwid. If you need an accounting system that integrates with Vend, an integration for Xero is available.
Together with the payment processor of your choice, you can use Vend to accept credit and debit cards, including EMV chip cards and NFC-powered mobile wallets such as Android Pay and Apple Pay. You can also accept gift cards, partial payments such as deposits or layaway sales, and split payments to accept multiple types of tender. Vend also supports online ordering for your customers.
You can reach Vend customer service representatives by email or live chat 24/7. However, if you prefer phone support, you'll have to subscribe to the company's Priority Phone Support plan, which costs an extra $19 per month. Migration and setup services are available, which are useful if you have a large inventory or multiple locations.
Vend's online support center includes a knowledgebase, a community forum and Vend U, which features getting-started guides, in-depth training seminars and courses, as well as tools and tips of interest to small business owners.
Vend is great POS software for retailers, as it gives you the flexibility of using existing or third-party hardware and the payment processing company of your choice. It integrates with several services and software programs that allow you to customize your POS system or connect to services you already use. It has four service plans, and each is provided on a month-to-month basis so you aren't locked into a lengthy contract. It provides a strong assortment of support resources on its website, and you can contact the company at any time via email and live chat. However, phone support costs extra.