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Pros / The iPhone and Android apps are some of the best-designed business VoIP applications.

Cons / Dialpad only lets its users record calls; it doesn’t have any additional call monitoring features.

 Verdict / Thanks to the well-designed app, Dialpad is a good choice for companies that don't have office phones.

Dialpad is a cost-effective VoIP provider for small business that brings your customers and colleagues closer together through the power of voice, messaging and video.

Since Dialpad is in the cloud, migrating to the system is incredibly easy and doesn’t require any hardware. You can get the system running in just minutes, as long as you have a strong internet connection. It is available on any device – tablet, smartphone or computer.

The app is extremely well-designed and easy to use. The service also works with SIP phones if you don’t feel comfortable only relying on a softphone. Your company can purchase hardware like desk phones or Wi-Fi adapters through Dialpad directly, or you can just bring your own devices.

We felt Dialpad was one of the best VoIP business phone services for collaboration. It includes screen and document sharing, group messaging and conferencing with video or just audio. Right when you set up the service, you link you’re your account with Google Apps for Work or Office 365 and your contacts will automatically transfer. There is no need to toggle back and forth between Salesforce (or several other CRMs for that matter) and Dialpad because Salesforce can be linked to display your clientele information.

The service has standard features like the ability to add another caller to an active call, do not disturb mode, call waiting and it has a searchable directory. We wish that Dialpad had better call monitoring features. While it does offer call recording, administrators can’t barge in to existing calls or listen in on them. These features come standard with other providers and can be used to help coach new agents. You have the option to purchase additional local or toll-free numbers with your service. Toll-free numbers cost just $5 additionally each month. Dialpad charges 2 cents per minute for calls.

Dialpad’s virtual attendant, or auto-receptionist, welcomes your customers with a custom greeting and directs them to the correct department through touchpad presses on their phones.

To help you gain insight into your business and calling statistics, Dialpad gives its users access to analytics that show employee engagement, voice and message numbers, calling trends, etc. The best part is you are able to graph your findings and get a visual look at how work is being conducted at your business.


Dialpad is one of the best VoIP services for cross collaboration since it allows you to share your screen and documents and video chat with your coworkers. Unfortunately, the service doesn’t have call monitoring features, but it still has the standard features that you need to run your business, not to mention a well-designed mobile application and integration with several CRMs.

Specifications and Benchmarks

Help & Support

Money Back Guarantee (days)
24/7 Support
Live Chat
FAQs or Forums


Call Monitoring
ACD Queues
Hunt Groups
Integration with Online Apps
LDAP Integration
Call Analytics and Account Management
Custom Greetings
Virtual Queuing System

Service Plan

Value Score
Unlimited Domestic
In-network Calling Included
Service Level Agreement
Discounted Annual Contract Option
No Contract Option, Discounted Yearly Rate
Number of Server Locations
Not Specified

Call Management

Overall Functionality Score
Virtual Phone Number
Toll-Free Number
Directory and Extension Dialing
Voice Response and Receptionist