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Pros / This VoIP service integrates nicely with third-party apps like Zendesk and Dropbox.

Cons / Pricing is quite high for single users or smaller companies.

 Verdict / Combined with its many features, methods of distributing calls, adjustable settings and strong customer support, RingCentral is the best business VoIP provider for most companies.

TopTenREVIEWS - Gold Award - Awarded for excellence in design, usability and feature set
TopTenREVIEWS - Excellence Award - Awarded for excellence in design, usability and feature set

Ring Central Office is a cloud-based VoIP service designed to make conducting business a breeze. This business VoIP service has a sleek user interface and integrates with platforms like Dropbox, Google, Office 365, Salesforce and Zendesk. RingCentral not only has a reliable network, but its platform is packed full of features, including several call-distribution queues, call monitoring capabilities and a simple-to-use mobile app. The service works well for small and medium businesses alike, or even at an enterprise level, and it is the winner of the Top Ten Reviews Gold Award.

This cloud-based private branch exchange (PBX) system hosts your telephones and routes your calls. The platform doesn't require any complicated hardware since the virtual phone system is hosted in the cloud. You can either lease handsets from Ring Central or use your own telephones. Additionally, this VoIP provider has softphone capabilities, so you can plug a headset into your computer or just download an iPhone or Android app to use the service remotely with your personal devices. The service is designed for an office setting, where employees are working in a central location.

Ring Central offers several different contract options, so it probably has a plan that works for your business. If you don't want to be locked into a service or want freedom to switch to a different provider down the road, there even is a no-contract option available for slightly more each month.

Our biggest complaint with RingCentral is its expensive pricing options. Pricing is quite high, especially for single users or companies that have fewer than 20 employees. For one year of service for a company with 15 employees that signs an annual contract, it costs nearly $5,000. Most VoIP providers charge per user. RingCentral defines a user as any physical device that will make calls, including softphones (calls on a computer or smartphone).

Fortunately, if your company has an existing telephone number, you can easily port it if you switch to RingCentral's service. In the event that you cancel service with RingCentral, you can keep your assigned numbers as long as you keep service for more than 30 days.

Administration

This company handles large volumes of in-bound calls with ease. You have the option to distribute calls using an automated call distribution (ACD) format, so calls are sent to available agents in the order which they are received. The service also lets you use a hunt group queue type, which unevenly distributes calls between employees in a round robin format.

The service's adjustable settings let you record custom greetings, choose how long customers wait in a queue before being sent to voicemail, and adjust preferences to have both your smartphone and office phone ring simultaneously. As long as you have internet access, you can use this VoIP service anywhere using your tablet, computer or smartphone. The app is easy to use and allows you to access all your contacts.

While we are on the subject of apps, RingCentral was one of the standout services that played nicely with several third-party apps. It integrates with Outlook, so you can make calls right from the app. You can also schedule all your meetings directly from Outlook. If your company uses Salesforce, you can also link your RingCentral accounts to make calls right within Salesforce, which saves plenty of time that you'd be using to dial. Other apps that you can link include Box, Google Apps for Work, Zendesk and Oracle Sales Cloud.

You are able to create reports that show usage analysis and trending metrics in an easy-to-read graph. Some data sets you can analyze include: group or user-level call activities and patterns, performance and trends based on call queues, users, and phone numbers. Data metrics are so important so you can improve your workflow. You could use the data to see which of your phone numbers gets the most calls, discover the ratio of answered calls versus missed calls, and compare call wait times and talk time. Other data that you have access to under RingCentral are call logs, caller ID, destination and call duration. This info gives you an idea of who your audience is.

RingCentral also offers several call monitoring features. This includes spy mode, which allows an assigned user to listen to a phone call on the network without the agent or the caller knowing. Whisper mode lets a manager speak to the agent without the caller having any idea. This feature is beneficial to coach new employees on how to handle certain scenarios. Lastly, barge-in mode allows an agent to interrupt a call and take over for another agent.

Call Management

We were impressed with the number of features that RingCentral offers its customers. Other providers charge extra for some additional features. However, this provider has most of them covered. It has video conferencing, voicemail-to-text and fax services. You can register toll-free numbers with your account so customers don't need to worry about extra calling costs. RingCentral supports extension dialing, and you have the option to enable a call directory for employees or customers to access if they need to reach specific agents when calling.

RingCentral's "auto-receptionist" plays custom greetings that you create which play when customers call. The receptionists route callers to specific employees or departments depending on their issue. You can have your greeting explain business hours or upcoming promotions or notify customers if your office will be closed on an upcoming holiday.

Service Plan

There are three plans you can choose from when signing up for a service. These range in price from $25-$45 per month. They differ in price based on how many users you have, the number of toll-free minutes you receive, how many people can video conference, whether you sign a contract or not, and the duration of your contract.

RingCentral offers unlimited domestic calling in the United States and has free in-network calling, which typically comes standard with most providers.

Help & Support

If you select RingCentral as your provider, you get a service-level agreement that spells out the terms of your contract. This provider also has a 30-day money back guarantee if you aren't happy with your service.

This business VoIP provider offers 24/7 telephone support in the event that you have outages or network errors. You can also reach the company by email and live chat. The website is extremely helpful since it has a number of FAQs pages and a support section.

Summary

RingCentral offers the best business VoIP service available. It comes with an array of features and has several call-distribution queues. It integrates smoothly with third-party apps and lets you download call reports and various analytics. It may not be the most affordable provider, but it is extremely reliable and can handle a large volume of in-bound calls. Not to mention, RingCentral backs its service up with a service level agreement and money back guarantee.

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