Pros / It offers a unique feature called advanced call routing, which greets previous customers by name.
Cons / RingByName doesn't have as many call monitoring features as other providers.
Verdict / This provider includes some useful features such as an auto-receptionist and unlimited calling to the U.S. and Canada, but the service is quite pricey.
RingByName, a cloud-based VoIP business phone service, is a reliable and flexible provider but isn’t as feature filled as its competition. However, this VoIP service provider has three servers and can still help serve your business' needs efficiently.
When it comes to its administrative features, RingByName falls short in comparison to other providers. For example, Jive, our Silver Award Winner, costs significantly less but has many more call monitoring features. RingByName only lets its users record phone calls, but doesn’t let its agents listen in on calls or jump in on pre-existing calls, which are common features that other providers, like Jive, offer.
The provider offers call routing but not call queuing. On the plus side, RingByName gives you access to call analytics, and it integrates with several CRM (customer relationship management) services. You can sync existing contacts from Outlook and Google as well.
When a customer calls your business, they will be greeted with a pre-recorded message that you upload to the system. If you don't want to record your own message, RingByName has a text-to-voice engine, which is an automated voice that reads aloud what you type. One standout feature of this service is advanced call routing. An auto-receptionist recognizes repeat customers based on their call ID and greets them by name, asking if they would like to speak to the same person they previously talked to.
RingByName’s pricing varies from about $30 to $40 per user per month. All plans include unlimited calls to the U.S. and Canada. International rates vary based on what country you are calling. We determined that a year of service for approximately 15 users costs about $5,400.
If you choose RingByName as your business VoIP provider, you should know that there is no service-level agreement to vouch for the reliability of the company's fully redundant network. There is a 30-day money back guarantee though.
If you have any issues with your service or need support, or if you are suffering an outage, this provider offers support through a number of ways. You can reach out by telephone, email and live chat. However, the company doesn’t offer 24/7 support.
RingByName may include unlimited domestic calling with all of its plans, but its expensive price, lack of call queues and call monitoring features are disappointing. Its network is quite reliable though and it still has important features like call recording and a virtual receptionist. It also integrates with several third-party apps that you probably are already using at your business.