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Pros / Vonage offers 24/7 support, which isn't common among providers.

Cons / Many of Vonage's features cost extra to access.

 Verdict / Vonage is an affordable business VoIP service that is easy to set up. It has several features, integrates with some CRMs and has a downloadable app.

You probably have heard of Vonage. It is one of the first VoIP providers that became a household name, thanks to its commercials. The provider also has a business VoIP plan that's catered to small and midsize businesses.

Vonage is one of the more feature-stacked providers; however, not all features are included with your service. Call monitoring, hunt groups, voicemail to text and a virtual phone number all cost extra. If you opt out of some of these features, Vonage actually is one of the more affordable business VoIP phone services, but many businesses rely on features like these. Fortunately, it includes a virtual receptionist to route your callers to the appropriate department when they call.

Vonage's administrator portal is where you adjust settings, add extensions, view system activity and download custom reports and analytics. It's easy to navigate and we like how customizable the service is. However, Vonage doesn't integrate with as many customer relationship management services as other providers. Some supported plugins include QuickBooks, SugarCRM, MethodCRM and Google Contacts.

When you step away from the office, you are able to access your phone system on the go by a free, downloadable iPhone and Android app. You can send and receive messages from your coworkers, access contacts, and make and receive calls from your business line. Vonage's business VoIP includes unlimited in-network and domestic calling to the United States and Canada.

Like most providers, Vonage offers a 30-day money back guarantee. Its customer support is stronger than most and is available 24/7. You can reach a representative by telephone, chat and email. Lots of times you can resolve your problems on your own since Vonage's website has helpful FAQs, tutorials and weekly webinars.

Summary

Depending on your situation, Vonage might be the ideal business VoIP provider for you. If you just need a basic service that is affordable and easy to use, consider Vonage. Some features like call queues cost extra, but the service is reliable and incredibly customizable.