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RingCentral Review

Gold Award Winner (424) 781-3310 Click to Call

PROS / You can host up to 1,000 participants on a reservationless call.

CONS / You can’t personalize your company dial-in number.

 VERDICT / RingCentral has most of the features you need and is a great all-in-one package.

RingCentral is a prominent name in small business phone service providers. In addition to VoIP services for businesses, RingCentral offers conference calling. The teleconference feature with RingCentral is part of its office plan. So, instead of just conferencing, you receive other features. This service is a total package provider, making it a good choice for those seeking a new service. However, while we reviewed this service based on all its features, keep in mind that the type of service you purchase determines what teleconferencing tools you’ll have access to.

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You can host unlimited audio conferences with up to 1,000 people. This means you don’t have to worry about limiting your guest list or running out of minutes. The RingCentral app lets you host or enter calls from your mobile phone or tablet.

  1. To test the call quality of each conference call provider, we hosted various conference calls and monitored sound quality, white noise levels, echoes and background noise among other factors.
    Higher is better
  2. 5 RingCentral
    95%
  3. 100%
  4. 90%
  5. 100%
  6. Category Average
    85.00%

You can send invites via Microsoft Outlook or your email provider. You simply click the Invite With Email tab, and RingCentral generates an email with the dial-in number and the participant access codes. When you set up your conferencing preferences, you can select “enable join before host,” which lets the call begin and continue without you or another host being present.

The conference call commands with RingCentral are easy to use. You can find the complete list of host functions in the RingCentral portal, and the attendee functions, like mute. When you are hosting a call, you can record your conference, free of charge, and listen to it later. You can also share your recordings with members of your team, clients or anyone who was unable to attend the conference. Once everyone has joined the call, you can block the call. This means that no one else will be able to enter your call. You can also enter lecture mode, which lets you mute all the attendees’ lines at once. Your guests can still hear you, but you or anyone else in the call will not be able to hear them. This is a very useful feature for large meetings where there could potentially be a lot of background noise.

With the web conferencing feature, you can use desktop and screen sharing. Included in videoconferencing are other popular tools like whiteboards and chat, which allows users to hold private chats during the meeting.

RingCentral's customer support members were friendly when we began setting up our account and answered all of our questions. If you need support as a RingCentral member, you can contact your account manager directly through phone and email support. You can also contact the company via live chat. On the company website, there are tutorials and articles about getting the most out of RingCentral’s service.

RingCentral specializes in meeting the needs of small businesses. In conjunction with its Office plan, it offers a solid conference call service that lets you seamlessly invite guests and host calls, whether on the desktop version or from your mobile device. Though RingCentral does not specialize in conference calling, it provides a quality and easy-to-use conference calling platform.

Summary

RingCentral is a popular service in the VoIP industry and specializes in meeting the needs of small businesses. In conjunction with its Office plan, it offers a solid conference call service that lets you seamlessly invite guests and host calls, whether on the desktop version or from your mobile device. Though RingCentral does not specialize in conference calling, it provides a quality and easy-to-use conference calling platform.

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