PROS / WebEx offers some of the most advanced interactive features available, including participant polling and chat.
CONS / It does not offer operator assistance.
VERDICT / Even though this service does not focus solely on conference calling, WebEx is one of the easiest and most user-friendly phone conferencing services we tested.
WebEx, powered by Cisco, isn't exclusively a conference call service. It focuses on webinars and web meetings. The audio conferencing portion is a bonus attached to its normal services and is included with several of its plans. However, even though the conference call service is an add-on, it is still one of the best conference call services we reviewed. WebEx's offers comprehensive, user-friendly tools for attending and scheduling meetings, along with powerful interactive capabilities and meeting reporting. This conference call provider offers all of the features that we look for in phone conferencing services. It provides both toll-free and toll numbers, and you can dial in from anywhere around the world. You can schedule a conference call 24/7, and there are no limits as to when conference calls can take place. With its huge set of features, mobile capability and more, it earns our Top Ten Reviews Bronze Award.
You can host up to 100 callers per meeting. It integrates with Outlook to make notifying and scheduling meetings with all participants easy. One standout feature is the Call Me function, which lets attendees have the software call them when the meeting starts, cutting down on folks forgetting a scheduled meeting. This phone meeting service also allows you to view a list of all the phone call's participants. You can pass along presenter controls so that participants can present ideas, plans and strategies to attendees.
If you or your attendees are out of the office, the WebEx mobile app allows for call-ins. You can host a meeting, join events or attend training sessions from any smartphone or tablet. It works for Android, iOS, Blackberry and Windows Phone.
The interactive polling features, web tours, whiteboard functions, VoIP, chat and survey capabilities, and post-conference reports are detailed and convenient. Through this conference call service, you can share documents, applications and desktops flawlessly. While all participants collaborate using the same window, the host has the power to share an entire desktop.
The service has call recording and replay capabilities included with service; some conference call platforms charge extra for this feature. This is a beneficial feature, particularly if an individual misses the call or you want to review important information at another time.
Sharing & Reporting
Anything installed on the host computer can be displayed for all participants to view, whether it's a spreadsheet, PowerPoint or video. As the host, you can upload material and then transfer it to participants. The ease and seamless transition WebEx provides from one desktop to another and the real-time transfer capabilities available for files and documents are impressive.
Help & Support
In case you have any questions or concerns while using this teleconferencing service, a support representative is available via email, telephone and live chat. There are several online resources to help answer any questions you have. These resources include videos, online training and help articles.
The one we disappointment, though, with the plan we reviewed is that operator assistance is not available. This feature allows you to have an operator listen in to your call to assist you if any problems arise. The company does offer this feature; however, it is only available with WebEx’s Premium Event plans and not its regular conference call service plans. This is a valuable feature, particularly if you plan to host large conference calls with dozens of participants. It is good to know that you have that option, but it can be too pricy for many small businesses.
WebEx provides a number of conferencing options to ensure your phone meetings run with as few glitches as possible. You can rest assured that you are getting a high-quality service that makes your phone meetings efficient and impactful. With great features and the support resources the company provides, WebEx is a conference call service well worth your consideration.