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Pros / The integrated app lets you conduct polling, surveys and chat during calls.

Cons / Recording and playback cost extra.

 Verdict / Zip Conferencing makes it easy to schedule and attend phone meetings anywhere you go. However, since it charges for extra features, like recording and operator assistance, it can be costly for small businesses.

Zip Conferencing's conference call service offers toll-free and assisted conferencing options, along with local and toll-free international conferencing capabilities. It also features many conferencing tools, including multiple presenter controls, customizable greetings and blocked entry. However, the service feels dated and is surpassed in terms of quality by many of its competitors.

With Zip Conferencing, you get both audio and web conferencing features. The audio features are excellent and give you plenty of options to ensure your phone meetings run smoothly and effectively. You can schedule and host a meeting at any time.

If you schedule an automated conference call, you can host up to 300 participants. If you hold an operator-assisted call, in which an operator sits in, handles all the features and manages the quality of the call, you can host up to 10,000 attendees. However, operator-assisted calls cost extra per minute. So you'll want to keep this in mind when scheduling calls.

This conference call provider allows you to record your conference calls and replay them later. This feature costs extra as well. If you listen to your recording, you will be charged by the minute, and if your participants listen, you will be charged for that too. You have the option of buying your phone conference recording as an audio download or a CD.

You can block specific individuals from joining your calls. This feature is especially valuable if you are discussing sensitive information that you do not want unauthorized ears to hear. Also, Zip Conferencing features multiple presenter controls so that no one person has to take charge and control the meeting the entire time. Instead, the responsibility can be passed from one attendee to another. However, this service doesn't offer features, such as the ability to create a custom phone number.

A number of features encourage interaction among participants. The real benefit of this audio conferencing service is the compatible GlobalMeet app. It synchronizes with Zip Conferencing's teleconference service and allows you to join or host a meeting from any device.

The app also provides features that allow participants to take notes, brainstorm and draw out plans. The service provides polling, Q&A and chat capabilities. All of the features are transferred to participants, and the results are sent to the host in real time. The Q&A feature allows you to set up questions like a test in a variety of formats, including true or false, multiple choice with one correct answer and multiple choice with multiple correct answers.

This company offers several support resources to ensure you get the most out of this conference calling service. Email, telephone and live chat are available. The company also offers online resources, including FAQs and how-to articles.

  • Call Quality
  • Number of Participants
  • Ease of Use
  1. To test the call quality of each conference call provider, we hosted various conference calls and monitored sound quality, white noise levels, echoes and background noise among other factors.
    Higher is better
  2. 8  Zip Conferencing
    80.0 %
  3. 100.0 %
  4. 90.0 %
  5. 3  WebEx
    100.0 %
  6. Category Average
    85.0 %

Summary

Zip Conferencing is a good conference call service provider. It has useful tools, multiple customer support options and an easy-to-use interface. This provider is a strong option for a conference calling service, particularly if you want a variety of audio and web conferencing options. However, since it charges extra for features that other audio conferencing services include with their service, it is not the most budget friendly option.

Zip Conferencing Compare Quotes