PROS / FortiVoice allows you to choose between a traditional network or VoIP capabilities. You can also set user privileges, so certain types of calls are not routed to specific users.
CONS / This company does not provide softphone options.
VERDICT / Aside from the lack of softphone options, FortiVoice offers plenty of choices for creating a perfect business telephone system for your company.
Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product. The original review is below, but check out our current top small business phone systems here.
FortiVoice is a business telephone system that lets you use either the internet or a traditional telephone network to help you communicate with your customers. This service allows you to choose the type of phone system that is best for your small business. The services offers all the basic calling features, such as caller ID and voicemail, and representatives are always there to help you when questions or concerns arise regarding the office phone system.
If you desire, you can use the service's computer and telephone integrated options. This small business phone solution offers conference calls and mobile capabilities. Voicemail-to-email options are also available that allow you to access all your voicemails in one designated inbox. Instant messaging capabilities are available from this service, but at an additional cost.
This office telephone system can handle one or 400 users. You'll get basic calling features, including caller ID, auto attendants, customized hold music, voicemail and call transfers. One standout feature of this service is its user privileges. With this feature, you can send certain types of calls to specific users and prohibit certain types of calls, such as long-distance calls.
There are a variety of IP phones you can choose from for your company. This service also provides a cordless phone option, but it does not provide any softphone options. All hardware purchased from this company comes with a one-year warranty.
Email, telephone and live chat support options are available for FortiVoice. The representatives we talked to from this company were knowledgeable and friendly. They were willing to assist us and provide all the information we needed regarding this solution. You can also find a handful of resources online at the company website. However, we could not find a company blog or any online webinars.
FortiVoice is a small business phone solution that provides a range of options. You can choose between a traditional telephone network or VoIP capabilities. There are also a variety of hardware options to choose from; however, we would like to see softphones available from this service. Such a range of choices lets you make the best decision regarding a phone system for your company.