PROS / Vonage Business Solutions provides 9-1-1 emergency services and a large list of hardware options.
CONS / It took several days before we received any response from a representative. There is also no live chat support available.
VERDICT / Vonage Business Solutions is an excellent business phone system with an outstanding feature set. However, its disappointing customer support lowered its ranking on our lineup.
Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product. The original review is below, but check out our current top small business phone systems here.
Vonage Business Solutions is a hosted telephone service for your small business. Using only an internet connection and an IP phone or softphone, you and your employees can call and place calls. This service provides numerous features and tools to ensure you experience high-quality phone calls with very few problems. Vonage Business Solutions has much to offer, but we are greatly disappointed in its customer support, which is why this service ranked lower on our lineup.
This small-business phone solution provides many tools for reaching out to customers and relaying information. You can enjoy full conferencing capabilities with this service, as well as unified messaging tools. The latter allow you to direct all of your voicemail, email and faxes into one inbox so you have all the important information and messages in one place and readily accessible at all times. Another exceptional feature of this office phone plan is that you can forward calls to your mobile device.
This small-business phone solution provides the calling features you will find in most phone systems – call transfers, call holding, and customizable messages when a call is on hold. You also benefit from 9-1-1 emergency services with this system so you can quickly and easily reach out to emergency personnel. Extensions and three-way calling are a few additional tools included with this system.
A variety of telephone options are available on the Vonage Business Solutions website. You can choose from IP phones and softphones. The wide selection of phones allows you to find something that meets the specific needs of your company and your business.
The biggest drawback to this system is its customer support. Email and telephone options are available for reaching a support representative, but even after sending multiple inquiries to the company, it took several days before we received any type of response. Furthermore, Vonage Business Solutions does not offer live chat support.
Vonage Business Solutions is a hosted phone service with many benefits. It has an extensive feature set, and it provides numerous phone options to choose from. It is designed to help improve your company’s communication and make it easier to share information. Overall, this small-business phone service is ideal for many businesses and has the feature and resources to improve your company’s communication.