PROS / This medical billing software offers the highest average first-pass resolution rate of comparable products.
CONS / Live support is limited to weekday business hours.
VERDICT / With software that automates much of the office management process, NueMD's practice management software is a well-rounded software meant to make your practice run more efficiently.
NueMD cloud-based medical practice management software includes many great scheduling and billing features. The medical-scheduling side of the software lets you customize the schedule according to your practice setup, including accounting for multiple physicians, appointment details and locations. All medical scheduling software systems offer at least this basic level of customization to accommodate different practice setups.
The software includes the option to set up automated appointment reminders, which automatically calls or texts patients to remind them of their appointments, decreasing the incidences of patients who don't show up. This feature, common in some form to practice management software, results in more revenue for your practice as well as filled schedules to accommodate your patients.
This medical office management software's billing features include a tool for scrubbing claims for errors before you submit them, a common and necessary feature in medical billing software. An excellent claim scrubber catches errors before submission, decreasing the amount of claims that get denied and returned and saving your staff time and resources. The average first-pass resolution rate for practices using NueMD's software is 99%, which is the highest average out of similar companies. You can then submit claims either individually or in batches at the end of the day.
Your front-office staff can collect copays when patients check in, similar to many other comparable software options. The software also tracks patient account balances and prints out statements automatically when balances become overdue, a feature common in only some of the best software offers, so your staff doesn't have to spend time every day checking account balances and can instead focus on other tasks.
Like some other top medical practice management software companies, NueMD assigns a dedicated trainer to each account to help your practice implement the software into your everyday workflow by providing you and your staff with at least 12 hours of training. Live support is available during regular business hours, as is the training staff; if your practice runs during odd hours or during weekends, this could be an issue if you need assistance with the software. There are only a few companies overall that offer 24/7 live support. However, the company includes many FAQs and online documents to answer some basic questions.
NueMD's medical practice management and medical-billing software offers many options that practices should expect in their software. With this company, you get 12 hours of one-on-one training to help with implementation into your practice. The medical-billing features help your practice get reimbursed quickly and efficiently, and the company boasts a high 99% first-pass resolution rate average. For practices that work primarily during normal business hours and weekdays, NueMD's solution is an efficient option.