PROS / This online fax service is user friendly, with strong security safeguards and HIPAA certification.
CONS / This service does not offer international faxing.
VERDICT / Sfax is ideal for medical facilities that need basic online fax services while maintaining HIPAA compliance.
Sfax is easy to use and offers various options to send and manage faxes. The online fax service provides all the standard features we expect from a fax service, including customized cover pages, delivery notifications and fax logs. You can send a fax to multiple recipients and receive email notifications upon delivery of a fax.
Sfax offers a range of flexible plans and prices that make the internet fax service an attractive option for both casual and power users. There's no setup fee with Sfax's monthly plans. The basic plan allows you send and receive a combined total of 100 faxes, which is much lower than the highest-ranked services. Beyond that, the service charges 10 cents per page.
You can fax from the web, your desktop or an integrated application. Sfax online provides access to your web-based account from any standard web browser. The web interface is much like an email client with typical folders, such as an inbox, an outbox, a contact folder and the ability to compose a fax.
Sfax doesn't have a fax to email plugin. This is because HIPAA laws do not consider email secure enough. Sfax has taken extra steps to ensure its services are 100 percent compliant with every rule and regulations for HIPAA fax certification. This makes Sfax the only service on our fax service review that is HIPAA compliant.
Given its focus is the healthcare industry, Sfax employs powerful and industry-compliant security measures to safeguard sensitive information, especially during the transmission of faxes. Sfax utilizes 256-bit SSL Certification and 2049-bit private keys to encrypt data. Additionally, proper user authentication is required to access any Sfax account. Finally, the Sfax data servers employ redundant backup technology, are secured by multiple firewalls and intrusion-detection systems, and are housed at facilities that boast around-the-clock physical security. Given such robust security features, Sfax is an ideal online faxing service for any business that routinely handles confidential, sensitive or propriety information.
Sfax stores your faxes in the application for a year. While Sfax doesn't integrate with either Google Drive or Dropbox, it does allow you to integrate with Box if you have an account with this document storage and management program. That way, when the service resets its storage after a year, your documents will be safe. The service also automatically sends a copy of the fax to your email, so you can keep track of your faxes there.
When signing up for Sfax, you can create a toll-free phone number or choose a local number as your faxing number. You also can block senders from sending you faxes, which is a convenient feature. With only 100 faxes available a month, you do not have the bandwidth to receive spam faxes.
Sfax offers decent help documentation in the form of a FAQs section and knowledgebase. If you don't have luck finding answers to your questions in this section, you can call Sfax's telephone-support phone number. However, a recorded message directs you back to the website and encourages you to use the contact form there in order to ask questions. When we used this form, we received a thorough response within 24 business hours of sending our inquiry.
While Sfax lacks any email plugins, its overall functionality compensates for that shortcoming. It has the best security of all the online fax services reviewed and is the only service on our comparison to be HIPAA certified. It has an easy-to-use interface and a range of customizable features. Sfax is a good option for any business where security is important.