Our editorial staff evaluates products and services independently, but Top Ten Reviews may earn money when you click on links. Learn More

Buying the Best Online Tech Support: What You Need to Know

Fix Your Gear With Online Tech Support
The products you'll see throughout our Buying Guide

When we chose online tech support for our lineup, we looked for companies that provide comprehensive support. These services are readily available and offer a range of tech services, including PC repair, virus removal and everyday technical issues. These services are offered as subscriptions or one-time fixes.

Here you'll find standouts for the best online tech support for PCs, the top pick for phones and tablets, and the best budget pick.

Best Support for Phones & Tablets

24/7 Techies understands that phones and tablets have become an essential part of everyday life. When you are without a phone, it can feel like part of you is missing. This company offers free quotes, so you know how much a fix on your phone or tablet will cost before you commit to anything.

When you get a new phone or tablet, operating it can sometimes be confusing, especially if you need to set it up to receive all of your emails or hold certain files. These online tech support experts can help you set up and configure a new device. You can also add malware protection and automatic backup, so your information will never be lost due to breakage or a virus. It can also help you find a lost phone or wipe the data from your device if it is ever stolen, protecting your information from prying eyes and from falling into the wrong hands.

24/7 Techies
24/7 Techies

24/7 Techies

24/7 Techies understands that while technology is designed to make our lives simpler, it can also be a continual source of stress and headaches when it doesn't work properly. That's why this online tech support service provides around-the-clock technical support for your home or business tech needs.

Read more here

Best Support for a Budget

Geek Squad is a household name in online tech support, and for good reason. This U.S.-based company offers some of the best online tech support, including secure remote support, on-site visits and in-store consultations. While Geek Squad has the knowledge and expertise of more expensive services, it is priced extremely competitively and offers different service plans to meet your needs.

Geek Squad offers one-time support for a fee or on a subscription basis. The subscription plan is by far the best deal. You receive coverage for up to three PCs or Macs and unlimited remote support for one low monthly price. If your computer's problem cannot be fixed remotely, the Geek Squad will come on site or fix your problem in store for a discounted price.

In addition to PC and Mac support, Geek Squad offers online tech support for your small electronics like cameras, tablets, TVs, and even printers or scanners. The wide variety of services Geek Squad offers for competitive prices make this company good for those who are on a budget but do not want to sacrifice quality of service.

Geek Squad
Geek Squad

Geek Squad

Geek Squad is a leading provider of computer and technology support. As a subsidiary of the electronics giant Best Buy, Geek Squad is perhaps the best-known service of this kind in the U.S. The backing of a well-known, national retailer lends Geek Squad a sense of legitimacy and credibility that many other online tech support services lack. Furthermore, the service boasts flexible customer support options, comprehensive services, and a large, nationwide team of well-trained technicians.

Read more here

The Importance of Computer System Maintenance

Not all problems with your PC or Mac are caused by a virus or require third-party technical support. After all, the biggest threats to your computer's health are use and age. Just like a car, computer systems require regular maintenance and tune-ups. If you have an issue that cannot be solved by keeping your computer maintained, then online tech support is there for you. However, there are ways you can keep your computer running smoothly without issues for longer.

Part of good computer maintenance is system repair software. If you are looking for something to help you take care of and maintain your computer's operating system, check out our reviews and comparisons of system repair software. Just like taking your car in for regular tune-ups and oil changes won't prevent it from breaking down, computer maintenance doesn't guarantee you won't have problems, but it does go a long way in keeping your computer running smoothly and as up-to-date as possible.

Comprehensive Online Tech Support

While you might have a specific need in mind when you seek technical support, it is important to consider what other services a company offers. More importantly, consider what services its representatives are actually certified in, especially if you are subscribing to a service.

Very few of us only rely on one device these days. We have phones, tablets and computers, not to mention TVs and media players. If you are subscribing to an online tech service, make sure that it can meet a range of online technical support needs. Even if you don't currently have any issues with most of your devices, it is better to have reliable coverage if issues ever do arise.

Your needs will vary and depend on the types of devices you have and most use. To learn more about online technical support, check out some of the articles we have written.