24/7 Techies understands that while technology is designed to make our lives simpler, it can also be a continual source of stress and headaches when it doesn't work properly. That's why this online tech support service provides around-the-clock technical support for your home or business tech needs.
With the exception of home theater setup, 24/7 Techies provides all of the technical support services you could need from a computer and home electronic repair company. These services range from simple tasks such as email setup and software downloads to more complex issues such as malware removal and OS migration.
A standout feature of 24/7 Techies is the free diagnoses over the phone for prospective customers. This is notable because most remote support services provide free price quotes but don't actually perform diagnostics free of charge. Once 24/7 Techies identifies the issue, you can choose one of the flexible service options the company offers. For continual maintenance and troubleshooting support, the service provides six-month and one-year subscriptions. For individuals who only utilize tech support in dire times of need, 24/7 Techies also offers a per-incident service in which you pay a flat rate for a one-time fix.
The company renders support through a remote access management tool. A customer service representative can control your computer from the remote location, and he or she is able to run all diagnostics and perform whatever other tasks are necessary. You can also contact the customer support team by email or a toll-free telephone call. The company does not provide on-site support services, though.
The company doesn't provide multi-language support, and its support techs do not work in the U.S. Based in Sri Lanka, the support staff is friendly and certified in their industries, but you may encounter a language barrier when working with technicians whose first language is not English.
When you are looking for the best technical support service for your electronics, 24/7 Techies has a few minor drawbacks that you will need to consider. However, if you are dealing with an unknown computer problem, 24/7 Techies' free diagnosis can help you determine if it is the right technical support service for your needs.