Geek Squad is a leading provider of computer and technology support. As a subsidiary of the electronics giant Best Buy, Geek Squad is perhaps the best-known service of this kind in the U.S. The backing of a well-known, national retailer lends Geek Squad a sense of legitimacy and credibility that many other online tech support services lack. Furthermore, the service boasts flexible customer support options, comprehensive services, and a large, nationwide team of well-trained technicians.
Similar to most online tech support companies, Geek Squad provides two service options: flat rates for one-time fixes and monthly or annual subscriptions that provide unlimited remote support and discounted on-site services for up to three computers. The company has a diverse range of services for both homes and small businesses, and its competitive pricing makes it one of the most cost-effective remote support services available.
The service can help you set up new computers, peripherals, home networks and even home theaters. Some of the more advanced setup tasks the Geek Squad can tackle are software installation and operating system migration. For example, if you need to upgrade your PC or Mac, a Geek Squad technician can seamlessly make the switch for you.
When it comes to Mac and PC repair, one of the most common issues this service handles is virus removal. Few people have the expertise needed to rid computers of harmful infections, but Geek Squad techs are capable of removing malware and installing security software (with your permission) to protect you in the future. The service also offers routine computer tune-ups, PC troubleshooting, home network installation and optimization to ensure that your system continues to run in top condition.
One important distinction to note between Geek Squad and other online tech support services is that Geek Squad also provides hardware repair, not just software or system repair and setup. Hardware repairs can only be performed in store or on site.
Geek Squad can help you with all of your tech gadgets and computer peripherals, including MP3 players, digital cameras, smartphones, tablets, printers and scanners. It is one of the few tech support companies that also services televisions.
Geek Squad technicians are available 24/7, year round, so you can get immediate assistance – even at night and on holidays. If you are in need of a one-time tech fix, such as setting up a small peripheral device, the service provides a free price quote before starting its work so you know exactly how much the repair will cost.
Another standout service feature of Geek Squad is its U.S.-based technicians. The company is transparent about each tech's background and qualifications. Each technician has an extensive profile that lists his or her areas of expertise, location and pricing for specific tech issues. Every technician's profile includes star ratings in the following categories: knowledgeable, friendly, efficient and communicative. Additionally, you can browse specific feedback from past customers. This is one of the best ways to determine if a Geek Squad agent is qualified to handle your tech and computer problems. Many of the techs are also Microsoft certified, which means they have successfully completed professional certification issued by Microsoft and are intimately familiar with PC software and products.
Geek Squad provides remote, in-store and on-site technical support, making it one of the most flexible and responsive tech support companies out there. The company delivers remote support via telephone and live chat and can log in to your system using a remote connection. To ensure the security of your system, Geek Squad only uses encrypted connections to remotely log in to your computer, and techs remove the remote software once your support session is complete.
Geek Squad is also one of just a few support services to offer free self-help tools. These include free downloads, system security checks, technology tips, and how-to guides with detailed instructions for setting up peripherals or installing software on your PC or Mac. The Geek Squad website provides literally hundreds of articles and guides, which is ideal if you are a DIY person or aspiring techie.
Finding a technical support company that can fix whatever issue you're facing quickly and correctly can be difficult. Geek Squad can handle most issues you will ever encounter with your electronics. With friendly agents, all-inclusive tech services and wide-ranging device support, the company takes care of your technology.