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Pros / This online tech support service can help with Mac operating systems.

Cons / The pricing structure is very limited.

 Verdict / We recommend this service for very simple assistance.

Editor’s Note: This product has been removed from viewing as part of this site because it is no longer in business. You can still read our original review below, but TopTenREVIEWS is no longer updating this product’s information.

The PCCare247online tech support service offers some very basic computer maintenance solutions. The computer technicians can help with most major software applications and virus removal. This service is available for around-the-clock assistance, which can be very helpful if your computer breaks on the weekend, during the middle of the night or on a holiday. However, there are some key features missing from this online tech support service. There are no options for network setup, printer help, operating system migration or a variety of other useful tasks.

The PCCare247.com online tech support offers some very basic options, including a software support option. One of the most important options offered is the virus protection and removal. The customer support representatives are extremely capable and can assist you when your computer is infected by viruses, malware or spyware, or affected by other kinds of computer attacks. After all threats are removed, or to aid you in removing them, the customer service representatives may suggest and help you install an antivirus application.

In addition to working with most major antivirus and computer protection software, the representatives are also proficient with most major software applications. If you need help with Microsoft Office, the Adobe Creative Suite or other similar programs, the representatives are available at all times.

However, beyond these basic and helpful tasks, the online tech support does not offer many more options. There are no features that can help with setting up a network setup or installing a printer driver. These are some of the most important tasks that can be performed for a home office or small business, and not having those option can be a very difficult obstacle.

Another missing option is the ability to receive support for other consumer electronics. Some other similar services offer assistance with eReaders, digital cameras and MP3 players. But the PCCare247.com service does not offer any such support.

There is also no operating system migration or upgrade assistance. If you need to change from Windows XP to Windows 7, the customer service representatives cannot assist you.

The PCCare247 online tech support has very limited pricing options. You can only use this service for a one-time use. There are no service contracts available to have a customer support representative available on a more extended basis. If you only have a single, small issue, then this service is a viable option.

Just as the name describes, this tech support service is available at all times. Whether it’s the weekend or the middle of the night, you can count on reaching a customer support representative to assist you. You can receive support through an online chat, email address or toll-free telephone number. The most popular option is the online chat service that will allow you turn over access to your computer to the representative, who will then be able to address the technical issues.

Summary

The PCCare247 online tech support service offers basic computer repair services. You can contact customer support representatives for assistance with basic issues such as computer protection, software installation and other concerns. However, there are no advanced features and the pricing plan is very limited.