Support.com is a technology company that specializes in online tech support for consumers and small businesses. The company provides comprehensive remote support for your computer and all of its peripherals. It has a wide scope of services and an accommodating support staff of native English speakers.
Support.com offers two convenient service options for you to get the tech support you need: unlimited subscriptions and flat-rate, one-time fixes. The tech support subscriptions include a personal plan for one computer and connected devices, and a family plan that covers up to three computers and all connected devices. The subscription plans are suitable for individuals who are leery of tinkering with their technology or who lack the skills to properly do so. Support.com covers a vast range of issues, including PC tune-ups, peripheral setup, OS migration and malware removal. The company even offers its own line of computer optimization software.
In case you rarely need technical support, Support.com offers low-cost, one-time fixes. While the cost of a particular fix depends on the complexity of the issue, the fixes start at prices that are far lower than those of most competitors.
Beyond its standard PC support services, Support.com is one of the few online tech support services that offers an integrated data backup solution. This solution automatically backs up all of your digital files to the cloud. You can access these files from any internet-connected device. The company offers subscription plans that combine tech support with data backup, making Support.com a one-stop shop for your technology needs.
Support.com provides tech support for multiple devices. These include both PC and Mac machines, as well as all major computer peripherals, such as routers, printers, tablets, cameras and MP3 players. Additionally, Support.com can help you connect your TV to your computer through its telephone tech support.
Support.com is a Microsoft Certified Partner, which means Microsoft has accredited the company to provide technical support for Microsoft products, including Windows, Office and Outlook. The tech service also provides a service guarantee: If Support.com fails to resolve your issue or if the fix doesn't work, you can call the company back within five days from the date of service to receive additional service at no cost, or a full refund for the original purchase price.
Technicians are all based in the U.S. and Canada. This eliminates some of the frustrating communication issues you may experience with online tech support services that are based outside of the U.S. Support.com doesn't offer multi-language support, but as a U.S.-based company, its primary market is English speakers.
Support.com provides both remote and on-site tech services, with its remote support available 24 hours a day. You can create an account on the Support.com website and track all of your past and scheduled appointments.
The biggest issue with this remote support service is that contacting the company is not straightforward. Support.com does not offer live chat support, which is surprising because chat is a standard support option for tech services. It's often more convenient to instantly connect with a tech online than use the telephone.
Overall, Support.com gives you good online tech support service. The technicians you will work with are native English speakers, which is a benefit if you are concerned about language barriers. The company's breadth of services and flexible subscription plans are suited for individual users, families and small businesses.