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NetSuite Review

PROS / You can use this program to create and send targeted newsletter campaigns.

CONS / To dial contacts from the program, you’ll need to integrate it with a third-party program.

 VERDICT / NetSuite is an excellent choice for CRM software, as it has a good feature set that can help you grow your contact list and your business.

NetSuite CRM offers the essential features of CRM software while still possessing an easy-to-use and intuitive interface. Using NetSuite, you can easily track each interaction every contact has with employees in your company. Stored information might include problems customers have encountered with your service or product, the data on the employee who is responsible for that contact, and whether or not the lead is a repeat customer. The customer portals in this software highlight conversations and other interactions in an easy-to-read timeline. From this timeline, you can authorize departments or individual employees to access contact history and other information.

You can send individual emails to individuals or targeted newsletter campaigns to groups using NetSuite. This CRM program allows you to create invoices, which you can send to contacts through the software without opening a different program. Useful text prompts can help you enter information into appropriate places in the program and provide clarification if you run into problems. This software has an uncluttered and intuitive interface, which makes the user experience one of the best in our CRM software review.

While NetSuite has some call center capabilities, you cannot actually use this program to dial out and call a client. If you need this function, you’ll need to use a third-party integration. However, this program comes with sales and marketing tools that can help you generate leads and create marketing campaigns. You can also track sales and send receipts, as well as analyze how your competition is doing.

NetSuite has other useful tools to help you run your business smoothly, including features that help you track your employees’ workflow by providing progress reports and allowing you to see task completion ratios. You can also use NetSuite’s group calendar to gather information and visualize to-do lists and the accomplishments of your staff teams.

If you run into any problems while using NetSuite, you can look through the helpful walk-throughs and tutorials on the company’s website. You and your employees can also reach out to customer support representatives, who we found to be very helpful and thorough in answering our questions. No live chat option is available, however, so you’ll need to reach out to support through email or telephone. You can also peruse a FAQs section online to find answers to common questions.

Summary

NetSuite is one of the best CRM systems available, as it is easy to use and has a variety of helpful features. It can help your employees reach sales goals, create successful marketing campaigns, and provide excellent customer service to turn your contacts into customers and keep your current customers coming back to you.