PROS / QuestionPro Professional performed above average, according to our respondent tests.
CONS / Survey design and customization is not as detailed as other services we reviewed.
VERDICT / QuestionPro Professional is a well-designed package for small business owners that can help you gather data from key audiences to base decisions on and improve your business. It offers skip-page logic and offline data collection.
QuestionPro is a software company that has been developing products for small businesses since it was founded in 2002. The professional package of this online survey creator is available at a low monthly rate and is designed to meet the needs of your small business.
This survey maker has all of the basic features you need for gathering important information in your surveys, including pre-designed survey templates. It even offers skip logic, which allows you to redirect respondents based on their answers. It also allows you to download an app for offline data collection. This means you can collect data almost anywhere and sync it when you have an internet connection again. However, the professional package does not offer a Net Promoter Score or the ability to upload images or media into your surveys, but both can be purchased at a higher level of service.
Getting started with this survey maker is relatively simple. As soon as you open an account, you can start creating your survey. The icons for building a survey are clearly labeled, so you know exactly which action does what. This saves you the time of guessing. A tutorial video in the survey creator platform provides instructions for building surveys and using the software.
Survey design is not an area where QuestionPro Professional is especially strong, but it does allow you to change the background colors, font type and size, and the color scheme. These features are useful, though they do not let you create the sleek surveys of other software companies we tested.
In our hands-on test, QuestionPro Professional scored above average. The overall score for the survey experience was 4 out of 5, and respondents reported that load times were faster than average. There were a few glitches, including that the text displayed oddly on some screens, making it hard to read, and that the user data results indicated that someone took the survey on a mobile device, even though each respondent self-disclosed taking the survey on a desktop platform. One nice feature of this survey maker is that it includes a progress bar, which allows respondents to see how much of the survey they have left to take.
Help and support via this software includes video tutorials, a detailed FAQs page, a blog and email support. When we tested the email support function, the company was quick to respond with follow-up questions and support until all of our issues and questions were addressed.
Overall, QuestionPro Professional is a well-designed survey software application that received positive feedback from our respondents and performed well when we tested and built surveys. It is a good choice for small business owners, despite missing the key feature of a Net Promoter Score.