PROS / SoGoSurvey provides useful features, such as skip-page logic.
CONS / Using this software requires multiple extra steps.
VERDICT / While SoGoSurvey offers many basic features that small business owners need, using it is time consuming.
SoGoSurvey, based in Virginia, focuses solely on creating survey software for its users. The SoGoSurvey Plus package offers a variety of features that are designed to meet the needs of small business owners. It is available at a low price on either a month-to-month or a yearly basis. This survey maker provides all of the basic questions needed for gathering insight from your key audiences, such as employees, customers and potential customers.
This survey tool offers useful features such as skip-page logic, which allows you to redirect respondents to questions based on their answers to previous questions. It also offers upgraded plans, so you know this software can grow with you as your business needs expand.
Signing up for this service is easy. When you log in, you are brought to the screen for creating a survey and can get started right away. Of all the survey tools we tested, SoGoSurvey was the least intuitive. Creating a simple survey took nearly twice as long using SoGoSurvey than it did using one of the other, higher-ranked software applications. We found editing a question or rearranging the survey cumbersome, as it required more than one step to rewrite a question or reorder your survey. This service also required more steps to distribute a survey than any of the other services.
When we tested this survey by distributing it, respondent feedback was mostly positive. The average user rated their experience of taking the survey at 3.5 out of 5 and gave the survey a 4 out 5 rating for layout and appearance. Respondent experience is important to consider when choosing a survey tool, because if your survey is difficult to move through or takes too long to load, people are less likely to finish it and you could miss key data.
Help and support provided by SoGoSurvey includes live chat and a detailed FAQs and blog. The blog and FAQs provide useful information that you can apply to create better surveys. The company also provides email support; when we tested this feature, the company was quick to respond with helpful answers.
Overall, SoGoSurvey provides all of the features and support that a small business needs in a survey maker. However, using this platform is confusing and much more time consuming than any other software application we tested.