If you have a cordless phone, at one point or another you will use it to conduct a business call or an interview. Sure, you love talking to your friends, family and loved ones just as much as anybody else does, but a home phone is also a tool for our professional work lives. When you do have to make an important call, make sure you are confident and get your message across. So after you read our reviews on cordless phones, take a look at these tips on how to make a better business call.
1. Write notes beforehand.
- Grab a notebook or create a word document and write the first and last name of the person you will be calling at the top of the page along with their number and job title. After that, write the questions you want to ask and bullet points of the topics you want to cover. Just be sure that you don't write verbatim what you are going to say. You don't want to sound robotic; you want the conversation to be casual, not scripted. Not only that, you want to be able to glance at the document and get the information you need. Keep the notepad or word document nearby during the call so you can write additional notes during the call that you will be able to go back to later.
2. Take a few deep breaths.
Shortly before making the call, take a couple deep breaths and think about what you will talk about and what you want to accomplish. Also, have a glass of water ready so if your throat gets dry during the call, you will have easy access.
3. Make sure that you aren't too comfortable.
If you are making the call using a home phone, you don't want to be in sweatpants and a T-shirt, because you will be too relaxed. As silly as it sounds, brush your teeth and put on deodorant before your call. You will be more confident.
4. Expect small talk at the beginning of the call.
After you introduce yourself by stating your name, title and reason why you are calling, it's OK to have small talk. It will make the conversation more humanistic and make you more at ease. You don't want it to appear forced or awkward, so avoid talking about the weather. Simple questions like, "how was your weekend" will suffice, or you can compliment the person's work or mention something newsworthy that is happening surrounding the company or topic you are calling about.
5. Don't talk too long.
You don't want to be extremely long-winded during business calls. Obviously, it is important to ask questions and be thorough; however, you should be respectful of the person's time. If you talk too long, the person will certainly remember it and be less likely to take your call the next time for fear you will keep them too long again. Remember that sometimes, less is more.
One extra tip: after you finish and cover all your bases, make sure you thank the person for their time and then confirm what was discussed and the dates of your next interaction. For example, "Thanks so much for your time, Mr. Jones, I really appreciate it. I'll submit my credentials and forward the marketing presentations to Ken. I look forward to seeing you next Wednesday. Have a good afternoon; goodbye!" These simple tips will help keep you collected during the discussion. More importantly, they will leave a good impression with whomever you talked to.