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1-800-Flowers.com Review

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PROS / This site offers a vast selection of lovely flower arrangements and other highly attractive gifts.

CONS / You cannot send a customized greeting card that contains photos of yourself.

 VERDICT / The huge selection, easy-to-use website and helpful customer support make 1-800-Flowers.com an outstanding flower delivery service.

For sheer variety and creativity when it comes to flower and gifts, it is hard to beat 1-800-Flowers.com, which easily wins our Top Ten Reviews Gold Award for online flower delivery sites. This company's wonderfully designed website boasts a huge variety of floral arrangements, non-floral gifts and keepsakes for nearly any occasion. This firm also provides extensive customer assistance, including sympathy advisers who can help you navigate the intricacies of condolence flowers or gifts.

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In addition, 1-800-Flowers.com is affiliated with a number of brands that offer gifts such as fine wines and popcorn. This online flowers company also is involved in worthwhile community service efforts.

Floral Selections

1-800-Flowers.com offers one of the largest selections of products and services of all the sites we reviewed. It provides a vast sampling of flower types, either in arrangements or as cut flowers. You also can get all manner of plants, including houseplants, bonsai and topiary, flowering plants, and dish gardens such as Southwest-themed cacti or cheerful daisies growing in a basket.

This flower delivery site presents the most abundant selection of flowers online. The company's beautiful website sparkles with colorful and attractive choices, including classic red roses in a clear vase as well as novelties such as a floral dog nestled in a basket of blooms.

The sympathy and funeral section of this site includes floral arrangements, wreaths, crosses, baskets, and casket sprays that meet different religious and cultural standards. You also can choose a tabletop wreath to hold a cremation urn or in-casket floral arrangements, which are traditional in regions where open-casket funerals are the custom.

In addition, you get extensive and thoughtfully written articles on funeral flowers and advice on how to handle delicate situations, including the loss of a family member and proper etiquette when comforting someone of a religious faith you are unfamiliar with. You also have access to a sympathy adviser, whom you can contact by a toll-free phone number for guidance.

When you order online flowers for anniversaries, birthdays, retirement celebrations or a host of other occasions, 1-800-Flowers.com lets you upgrade certain arrangements from small to medium or large. The website shows you instantly what the arrangement looks like in these different sizes, with the varying prices displayed alongside it. With certain arrangements, you can also specify which vase you would like to buy and, with a click, see it in the picture along with the cost.

This website also has an online flowers sale section that lets you buy certain standard merchandise, including beautiful floral arrangements, food items and other gifts, at reduced costs. Rest assured, these are not just leftovers, but appealing floral arrangements, select wines, stuffed animals, food gift baskets and more.

Non-Floral Gifts

If you need to order something other than flowers online for a special gift, 1-800-Flowers.com has you covered with stuffed animals, gift baskets, food, wine and personalized products. If you are unsure what your recipient would like, you can send a gift card in amounts ranging from $25 to $100.

There is no lack of delightful items from which to choose. You can send Junior's Red Velvet Cheesecake, Stock Yards Filet Mignon, a Godiva Decadence Gift Basket, a refreshing Lime & Citrus Spa Relaxation Gift Basket, and many other things. You can also choose gifts or, if you prefer, buy gift cards for sister sites Fannie May, Cheryl's, the Popcorn Factory, and Harry & David. The food offerings include gluten-free, sugar-free, nut-free and organic gift baskets.

This company offers numerous personalized gift items, such as monogrammed necklaces, picture frames and custom vases that allow you to position a photo of a loved one inside a waterproof area. However, you cannot send customized greeting cards with your own photos, which some other flower delivery sites offer.

Customer Service

One of the areas where 1-800-Flowers.com is at its best is its customer service and community features. The chat feature is top-notch, offering instant assistance for your online flower delivery. The patient company representatives stay with you until you get answers to all of your questions.

You can track your order online, via email or by phone. You also get order, shipping and delivery confirmation emails so you can check the status of your order and ensure your flowers are delivered on the right date. You also can arrange for same-day flower delivery. You have access to support resources such as blogs, articles, emailed updates, a generous customer loyalty program that lets you earn a point for every dollar spent, FAQs pages and a gift reminder service that makes sure you do not forget important dates.

Ordering & Delivery

You can order your flowers online from this service with confidence, as it is secure. You also can order by phone if you choose. This website makes it easy to order flowers on the go with free smartphone apps for iPhone, Android and BlackBerry devices.

The website is polished, well organized and easy to use. It features intuitive navigation and website search options, as well as a gift finder and fine customer service options. All these features make ordering through 1-800-Flowers.com simple and enjoyable.

This service has solid delivery coverage throughout the U.S. and features international delivery to more than 195 countries, as well as a contact phone number in case the location you need is not listed. 1-800-Flowers.com offers a section on its international delivery webpage that gives tips on delivery practices in many other countries (for example, Saturday delivery is almost nonexistent in many places). You also get links for such things as correct flower- and gift-giving etiquette in other countries. In addition, this service now provides Spanish-speaking agents who are available 24/7.

All deliveries are handled via local florists, FedEx or UPS. A local florist affiliate handles same-day deliveries or arrangements that you add balloons to. You can check the status of your order easily online.

Eco & Charitable Features

1-800-Flowers.com has pledged to obtain its flowers from farms that observe socially and environmentally responsible practices. Many of the products have the Fair Trade designation, so you can rest easy knowing that the gift you are giving was grown, harvested, and designed using humane and respectful treatment of the people who created the products and the environment. This online floral delivery service also has Veriflora certification, which means it supports sustainably grown flowers and plants, as well as decent treatment of employees.

This company also donates to various charitable and anti-poverty programs that do such things as promoting good health for women and children, helping with recycling efforts, and providing scholarships for young people. The company also participates in two programs that assist military members and veterans.


1-800-Flowers.com is the most comprehensive online flower delivery site we reviewed. It offers an enormous selection of flowers, plants and gifts, along with excellent customer service for the best online flower delivery. This company is certain to offer something that conveys the message you want.

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