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Flower.com Review

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PROS / The site sells an appealing selection of gift baskets as well as flowers.

CONS / You cannot arrange to send weekly or monthly flowers or gift baskets to someone special.

 VERDICT / Flower.com offers attractive flowers and gift baskets, and it provides great customer service, but its selection is missing many options that the best services offer.

Flower.com has spent more than 16 years in the flower and gift delivery business. You certainly can tell that just by checking the company's extensive product selection. For an online flower delivery service, Flower.com presents appealing gift baskets, and it features a large selection of flowers you can send to a friend, co-worker, sweetheart or relative. Unfortunately, it falls short when it comes to weddings and a few other selection categories, but its funeral section is quite impressive.

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For when you prefer to order something other than flowers online, Flower.com provides a somewhat small but certainly attractive selection of gift baskets. Among the offerings are baskets of fresh fruit, wines, Godiva chocolates, cookies, scented and soothing spa goodies, Starbucks coffee and treats, and teddy bears, which can be sent by themselves or, more typically, accompanied by a vase of pretty flowers or a bunch of colorful balloons.

After you have chosen a bouquet from this flower delivery company, the flower care instructions and delivery information are on that webpage. We ordered a bouquet of pre-arranged flowers in a vase, and they arrived looking great. They were very thirsty, however, and we needed to refill the vase quite soon. One blossom died entirely the first day, but overall this arrangement stayed lovely.

Although you can choose from some beautiful floral arrangements to send to someone and there is a decent selection of excellent gift baskets, this firm falls short in a few areas. This is not the place to look for wedding flowers. It offers only vases of blossoms that could serve as centerpieces at a reception or that would be attractive gifts to congratulate a couple. To get handheld bouquets for the bride and bridesmaids, boutonnieres, corsages, and other floral arrangements typically used at weddings, you need to use another service or local florist.

You also cannot get products from celebrity designers or personalized gifts, such as photo frames with the names of loved ones on them. Flower.com does not offer weekly or monthly gift packages either. Some of the best online flower delivery services let you sign up to pay for bouquets or gift baskets to be delivered to someone you care about on a weekly or monthly basis.

One of Flower.com's greatest strengths is its funeral selection. The company's website offers a generous range of gifts, including a large array of floral arrangements in vases or baskets, sprays, standing wreaths, floral crosses and casket covers for funeral or memorial services. You can also send condolence bouquets and gifts to someone's home. The company states on its website that funeral flowers are its top priority for shipping and delivery services.

The flower and gift basket display portions of the website are clean, bright and beautiful with a well-organized layout and a user-friendly interface, although some of the nitty gritty information remains on old-fashioned style webpages. The extensive selection lets you pick the best flowers for your loved one, friend or corporate acquaintance. You can have bouquets and gifts from Flower.com delivered throughout the United States and 142 other countries.

You can easily order flowers online, and the company has a live chat service. The service offers same-day delivery on many orders, although situations such as bad weather can hinder this shipping option. You can call or send an email for customer service to ensure you get the best flower delivery. You can also sign up for a reminder service so you do not overlook an anniversary or birthday. If you choose, the site sends you extras such as emailed newsletters and coupons.

Summary

Flower.com features many lovely floral arrangements, a nice selection of gift choices and fine customer service. Flower.com is especially strong when it comes to funeral and sympathy offerings. However, there are no weekly or monthly gift programs, personalized products or traditional wedding flowers here, so its selection doesn't quite compare to those of the best online flower delivery services.

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