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ProFlowers Review

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PROS / Most arrangements are big, impressive and very fresh.

CONS / Most floral arrangements arrive in a box, and you or the recipient have to arrange the flowers.

 VERDICT / ProFlowers’ focus on quality and variety makes it a great place to send flowers online.

ProFlowers has been in the business of delivering bouquets, welcome non-floral gifts and truly memorable moments for nearly two decades. During that time, the company has become a leading name in online flower delivery, as well as a purveyor of exceptional non-floral gifts including such things as tasty candies, fresh fruit and assorted gift baskets. This company's beautiful product selection earns it the Top Ten Reviews Bronze Award for online flower delivery.

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Floral Selection

While not quite as sizable as those of some online flower delivery websites, ProFlowers' selection is still quite respectable. You can upgrade a bouquet or change factors such as the vase or the length of the flower stems. As you select different options, the image of the arrangement changes to reflect what your order will look like.

ProFlowers takes the rare approach of sending its flowers in a box with a hydrating pack, which contains a water-soaked sponge encasing much of the flower stem tips. This is covered with plastic to keep excess water from seeping out. You arrange the flowers yourself in a vase of your own or one that you buy from this company that ships with the blossoms. While some people enjoy this enormously, others dislike arranging flowers, so that is something to consider if you order flowers online from ProFlowers.

However, you can purchase prearranged bouquets through ProFlowers, which was acquired by FTD in 2014. ProFlowers operates as an independent entity, but its arrangement with FTD works well since FTD enjoys connections with a huge network of local florists to create floral arrangements and get them where they need to go.

We ordered a bouquet in a box that we arranged. The blossoms looked a bit droopy at first, which is not uncommon, but they perked up nicely and looked quite pretty after being hydrated, fed and treated with the standard treatment used to make cut flower arrangements last.

The ProFlowers website has a selection of multi-day gifts to delight your recipient. For instance, you can order a birthday bouquet to be delivered on the first day and a chocolate mousse torte with a birthday greeting to arrive the next day. The service displays a somewhat limited but attractive selection of wedding flowers on its website, all of which are handled by FTD.

With its FTD association, ProFlowers offers plenty of prearranged funeral and sympathy flowers that you can send to someone. These include wreaths to hang on doors or mount on wire stands and floral funeral crosses. You can also get casket pieces. Sympathy flowers sent to someone’s home might, on occasion, require that individual to arrange the flowers. However, if you do not want your recipient to have to deal with flower arranging at a sad time, you can order a prearranged bouquet that an FTD-affiliated florist will handle. You can also get a variety of food baskets or other gifts to send.

Non-Floral Gifts

With ProFlowers and its various affiliates, you can send non-floral gifts such as fresh or dried fruit, chocolate cake, cheese and cracker combinations, wines with accompanying snacks, chocolate-dipped strawberries and Mrs. Fields cookie boxes. You can also buy cake pops, various types of flavored popcorn and generous gift baskets filled with such things as themed foods like an "Italian Lunch." There are also sugar-free sweet treats.

In addition, you can send personalized gifts of all sorts through a partner company, Personal Creations. This collection includes such things as picture frames inscribed with the recipient's name and the date of important occasions, baby quilts, cute rag dolls and stuffed animals with a child's name embroidered on them. ProFlowers also provides a Gift of the Month club that permits you to send three, six or 12 months of various fruits, including organic fruits, to your recipient.

Customer Service

The ProFlowers website is well organized and easy to use. You can shop by occasion, birthday, flower type, plants, specials, gourmet gifts and same-day items. The recently viewed options on the right-hand side of a product page make it easy to keep track of your favorites and for you to compare options if you cannot decide among different gifts.

If you love bargains, this site offers regular sales and discount specials. Unlike some online flower delivery companies, ProFlowers also offers Sunday deliveries on certain bouquets.

ProFlowers provides customer service online and by phone and email. The website includes instructions on how to care for different types of flowers and plants, as well as information about the company. ProFlowers guarantees that all its flowers, plants and other preserved items will last at least seven days or you are entitled to a full refund.

This flower delivery company also gives you helpful information on how to make your bouquets last longer, as well as a useful blog that discusses such things as which flowers are dangerous for pets who might try to eat them. You even get non-floral tips such as articles about how to pick a romantic movie for Valentine's Day or keep a Christmas tree fresh longer.

Ordering & Delivery

ProFlowers offers nationwide delivery in the United States and international flower delivery through its sister company, ProFlowers International. Order tracking is available online, by email or by phone.

The company website provides a full explanation of questions that people often ask, including information about shipping, payment, how deliveries are handled, the status of delivered flowers and ways to redeem promotional codes.

Eco & Charitable

ProFlowers is committed to eco-friendly horticultural practices and ethical labor standards, and it holds growers to its own code of conduct. It holds Fair Trade and Veriflora certifications. It requires that its suppliers be certified by other organizations such as Florverde, Fair Flowers and GlobalGap.

Summary

The sheer amount of floral information on the site makes ProFlowers a top-notch flower provider. The freshness of its floral offerings also helps ProFlowers rank among companies with the best online flowers. Its flowers are well hydrated and fresh upon arrival. However, though it is possible to get prepared arrangements from this service, bear in mind that a lot of its floral products require you or your recipient to arrange them yourselves.

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