A carpet cleaning service may look wonderful at first glance with its great deals, cheap prices and professional-looking technicians. But a carpet cleaning service is a business first and foremost and is out to make a profit. Cheap prices may result in poor quality and professional-looking technicians may actually have no idea what they are doing. So how do you sift the good from the bad when it comes to choosing a quality carpet cleaning service? Finding the answers to a few direct questions can easily help you gauge the quality of a company’s service.
Here are seven questions that you should ask any carpet cleaner before hiring them:
- Do you guarantee your services in writing?
It’s essential that a carpet cleaning service guarantees its services in writing. A written contract will ensure they follow through on their guarantees. You don’t want them cutting any corners when it comes to cleaning your home or office.
- Do you offer written estimates?
Most carpet cleaning services will give you a free quote or estimate on a job. Don’t hire anyone who doesn’t offer this service. You want to know exactly how much you will be spending before a job begins to avoid any unforeseen costs in the future.
- Do you use a truck-mounted system?
A legitimate carpet cleaning service will employ the use of a truck-mounted cleaning unit. These units consist of a large tank and an attached hose. The hose is used to suck water, dirt and debris from the carpet and transport it to the tank. Anything less than a truck-mounted unit may be no more effective than a typical vacuum cleaner.
- Are your technicians certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC)?
Certification by the IICRC is basically the equivalent of a degree in carpet cleaning. If a technician is IICRC certified, he or she has received extensive hands-on training and have been tested. If a carpet cleaning service doesn’t require their technicians to be IICRC certified, consider looking elsewhere.
- Can you provide references from satisfied clients?
Any seasoned, quality carpet cleaning service should be able to provide references from past clients. Before hiring a service, ask if they can provide contact information for past or current clients who are willing to speak openly about their experiences with the company.
- Are you a member of Ethical Services?
Ethical Services is an organization dedicated to finding the best carpet cleaning services available. If the carpet cleaning service you’re looking to hire is on its list, you’ll know that you have found a reputable service.
- Are your technicians insured?
Lastly, if a carpet cleaning technician gets injured while working in your home, you don’t want to be held liable for his or her injuries. Be sure that the carpet cleaning service you are hiring is insured and will handle any injury cases that may arise with its employees.
If you ask these seven questions and do a little extra research on the side, you won’t be outsmarted by any carpet cleaning salesman just trying to clean out your wallet.