Pros / 1-800 Contacts has the best customer support we have seen in an online contacts provider.
Cons / The company does not currently offer accessories such as lens inserters.
Verdict / 1-800 Contacts has a wide selection of contacts and lens types to choose from and offers great shipping options, making it an excellent place to find contact lenses online.
1-800 Contacts provides a convenient and simple shopping experience when you are looking for contact lenses online. This contact provider has a large selection of the best lenses, excellent customer service, a user-friendly website and fast and varied shipping options. Because of these reasons, 1-800 Contacts is a great place to buy lenses online, and it earns our Top Ten Reviews Bronze Award.
- Overall Value
- Number of Brands
- Max Standard Shipping Time
This provider carries over 60 different brands of contact lenses, many of which are major brands such as Acuvue, Air Optix, Biofinity, Biomedics, Focus, Frequency, Freshlook, Proclear and PureVision. You'll also find some specialty lenses and lesser-known brands. On the site, you can find every type of contact lens, from inexpensive daily, weekly and monthly disposables to more expensive toric, multifocal, colored and conventional lenses. Its product selection makes this one of the best retailers for buying contacts online. There were competitors that had better pricing overall so it might be worth checking the cost of your lenses on a site like Discount Contact Lenses first if it seems high on 1-800 Contacts.
The website offers a standard shipping option that delivers your products in five to seven business days after processing. This eye contacts provider offers free shipping on all standard shipping orders, which is a great bonus. If you need to expedite your purchase, then 1-800 Contacts also offers faster shipping options that cost a bit more. The company offers international shipping, and you can track your order directly from your account on the website.
Something that really sets 1-800 Contacts apart is the returns and exchange policy. The company offers a 100 percent satisfaction guarantee, meaning that if you are unhappy with your purchase, you can return it for your money back or an exchange. The company only asks that the products you return are still within their date of expiration. This gives you a lot more freedom if you encounter any problems, such as your prescription changing or a brand of contact lenses just not working for you.
This online retailer has done an excellent job of providing you with an array of ways to contact the company for questions, ordering or problems. Customer service is available over the phone or live chat. We found that customer support was exceptional and that the company makes an effort to make sure the customer's needs are met. You can also find a FAQs page that can answer most of your questions. Finally, you can connect with the company through Facebook, Twitter and Google Plus.
Help & Support
The company offers a contacts lens case with every purchase, and you can purchase contact solution and eye drops while you're on the site. This provides you with a one-stop shopping experience for your basic contacts needs. However, the company does not sell lens inserters and removers.
1-800 Contacts is one of the best places to buy contacts online because it offers a vast product selection and great shipping options. What really sets this company apart is its commitment to customer support, which is exemplary. You will find the contacts you need at an affordable price with 1-800 Contacts.