Pros / Vision Direct USA has an excellent help center in which you can find answers to many of your questions.
Cons / The company offers a large selection of brand-name contact lenses, although it is not the biggest on the market.
Verdict / Vision Direct USA is an excellent source for contacts because of its great shipping options and extensive help and support.
Editor’s Note: As of May 2017, Vision Direct USA is now a part of Walgreens and has been removed from our side-by-side comparison. While we are no longer updating this review, we invite you to check out our current reviews of the best contact lenses services here.
Vision Direct USA started selling contact lenses in 1996 and became part of the Walgreens family in 2011. This online contacts company has an impressive variety of contact lenses to choose from, great shipping options, comprehensive customer support and a variety of accessories that makes the site a convenient one-stop shopping experience.
With over 40 brands of contact lenses, Vision Direct USA has one of the largest product selections of all the companies we reviewed, and you can get cheap contact lenses – in price, not quality. You can order the best brand-name contact lenses, as well as some lesser-known brands that cater to a smaller group of consumers. Brands you can find on the site include Acuvue, Air Optix, Biomedics, Bausch & Lomb, Boston, CIBA, ClearSight, CooperVision, Focus, Frequency, Freshlook, Proclear, PureVision and SofLens. Vision Direct USA offers daily, weekly and monthly disposable lenses, as well as toric and bifocal, rigid gas permeable, conventional and color contacts. With this many options at your fingertips, you're likely to find the contacts online that you need.
Vision Direct USA includes free standard shipping on all orders, which is an excellent service for consumers. After the processing time, you can expect to receive your contact lenses in three to six days with standard shipping. You can expedite your shipping if you need your order faster, but it will cost more. You can track your order from your account page, and Vision Direct USA can assist you further if your order gets lost. The company includes a $2 processing fee with each order to offset prescription verification and return processing and handling.
This online contacts provider has an excellent return and exchange policy that lasts the lifetime of your contacts. If your product is unopened and it has not expired, you can return it for a full refund or credit. If you find your contacts for a lower price on a legitimate competitor's site, Vision Direct USA will match the price and will even pay you a percentage of the difference. The service also has an automatic reorder program, meaning the company sends you refills of your contact lenses at a schedule you set. The company sends you an email reminder two weeks before the firm places the order.
You can contact this company over the phone and through email 24/7. It also has live chat support, which is helpful if you do not want to talk to a representative over the phone. You will also find a comprehensive FAQs page, in which you can search for specific information and find it easily. The number of subject choices on the website may seem overwhelming, but the search feature works excellently and you can find what you are looking for quickly.
The website has a great line of accessories to complete your purchase. You can find lens solutions, eye drops, contact lens cases and even sunglasses. With this wide selection of accessories, Vision Direct USA is a good source for a one-stop shopping experience, as you can order new cases and solutions at the same time you order your lenses.
Vision Direct USA is one of the best online contact lens providers we reviewed. The company provides a large inventory, great shipping options and a comprehensive help center that can answer most, if not all, of your questions. The website is easy to use, and you will find a large selection of lenses and accessories to fulfill your eye-care needs. When you are looking to buy contacts online, Vision Direct USA is a good option for many consumers.