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LG Smart ThinQ Review

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PROS / This dryer can diagnose problems and receive solutions remotely, and its settings are easily programmable from the touchscreen.

CONS / You can’t control the cycles or change the settings from your smartphone.

 VERDICT / With its beautiful design, excellent, multifaceted customer service, a plethora of cycles and smart technology, this dryer is a true winner.

The objective of LG Smart ThinQ technology is to let you monitor the majority of your appliances and gadgets from your smartphone, computer or tablet. You can, for instance, check to see what your refrigerator lacks while you are out shopping, or check to see if the roast is done before you arrive home. The same is true of LG Smart ThinQ washing machines and clothes dryers. You can monitor and control what is happening with your clothes while you are away watching your son’s soccer game.

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Granted, this impressive package comes at a price, but it is on par with other high-end smart dryers on the market. The manufacturer's intent is that the device pays you back by making life easier. For example, if your machine isn’t working right, you can remotely diagnose the cause of the technical glitch from your smartphone on the spot. At least equal to the importance to this space-age technology is its capability to dry your clothes effectively, safely and in a timely manner. The rich feature package and overall functionality combine to make it one of the best clothes dryers on the market, deserving of the Top Ten Reviews Silver Award.

  1. The volume of usable space within the drum of the dryer.
  2. 2 LG Smart ThinQ
    7.3 Cubic Feet
  3. 7.5 Cubic Feet
  4. 7.4 Cubic Feet
  5. Category Average
    7.46 Cubic Feet

Features:As its name implies, the standout feature of the LG Smart ThinQ dryer, aside from its eye-catching appearance, is the smart technology, which allows you keep track of your dryer’s cycle anywhere or anytime through your smartphone, computer or tablet. But, while you can see what is happening, the app won’t let you actually control the machine from a remote location as a couple of the other smart dryers on our clothes dryer reviews will.

The smart technology has other advantages such as allowing you to instantly diagnose technical glitches that may occur during a cycle. Once the problem is diagnosed, you will be taken through a step-by-step solution by LG’s tech support. From the main menu, you select Smart Diagnosis and then decide if you want an Audible Diagnosis sends sound data to LG Call Center; or a Wi-Fi Diagnosis transmits data directly to your smartphone.

Features

As its name implies, the standout feature of the LG Smart ThinQ dryer, aside from its eye-catching appearance, is the smart technology, which allows you keep track of your dryer’s cycle anywhere or anytime through your smartphone, computer or tablet. But, while you can see what is happening, the app won’t let you actually control the machine from a remote location as a couple of the other smart dryers on our clothes dryer reviews will.

The smart technology has other advantages such as allowing you to instantly diagnose technical glitches that may occur during a cycle. Once the problem is diagnosed, you will be taken through a step-by-step solution by LG’s tech support. From the main menu, you select Smart Diagnosis and then decide if you want an Audible Diagnosis sends sound data to LG Call Center; or a Wi-Fi Diagnosis transmits data directly to your smartphone.

Cycles & Design

True to LG’s form, this dryer is as nice to look at, as it is functional. With its graphite steel finish, attractive see-through door and prominent LCD touchscreen, this machine has smart written all over it. In keeping with the touch-friendly functionality most of us have become accustomed to, there are no dials to deal and the touchscreen becomes quickly intuitive after just a few minutes of navigating through the menus.

The steam settings are designed to refresh and remove unwanted odors, in addition to smoothing out wrinkles to save you from the need for excessive ironing, a task many people would be more than happy be relieved of. The steam cycle is more effective at removing odors than wrinkles, but it is a nice feature nonetheless.

With 14 cycles to choose from, you will have no trouble finding the right setting for whatever task you need this dryer to perform. One of the potential downsides to the dryer, when compared with other LG models, is that there is no stacking option. It is designed to be a side-by-side washer and dryer unit.

Energy Efficiency

Many of LG’s dryers, including the Smart ThinQ models, come with the high-efficiency Direct Drive motors, which carry an impressive 10-year warranty. The direct drive motor helps cut energy costs while protecting the environment by using less energy. It also cuts down on the noise. This may not be the quietest machine on the market, but it is in no way distracting.

The apps for LG Smart appliances include Smart Grid technology. This means that if you are receiving power from a Smart Grid-enabled company, the app assesses the level of power consumption in your area. You can then set the dryer to automatically run during hours when power consumption rates in your area are at their lowest.

Help & Support

We love all of the great customer service offered by LG, especially their live chat option. This company makes it very easy to get answers about its products. Both times we contacted LC chat, we were able to get through to a chat representative with a very short wait and they answered our questions promptly and competently. The website is excellent, and the parts and labor warranty is good for one year, while the Direct Drive motor is protected for 10 years. We’d like to see a slightly longer warranty for parts and labor, but they clearly have a lot of confidence in their Direct Drive motor.

Summary

The LG Smart ThinQ has a sleek, modern design with an LCD touchscreen that replaces the need for dials. Its smart technology is cutting edge when it comes to diagnosing and fixing problems, but also a bit behind some of the competition since it will only let you check the status, but not control the settings, of your dryer through your smartphone. Nonetheless, it is a great multifaceted dryer with a wealth of cycle options, including steam and wrinkle protection. In addition to remote diagnoses, the customer service options include live chat and their representatives are very helpful.

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