Internet Model Trains refers to itself as the “Original Internet Model Train Superstore” and it does more than live up to that title. With a beautiful website that has been carefully designed and constructed, excellent specials, and a very broad selection of items from several manufacturers, Internet Model Trains is one of the best train set stores for collectors to shop at and winner of our TopTenREVIEWS Bronze Award.
With all scales and every kind of train set available, selecting an item or a product becomes more than a modest task. With the wide array of products you will discover, you may start out looking for one thing in particular and wind up with a full shopping cart. Aside from full train sets, of which you will find innumerable high quality selections, Internet Model Trains has tools, storage and display items, cars, building supplies, scenery, an excellent collection of control and power products, adhesives, lubricants, smoke, live steam, and even a plethora of VHS, DVDs, CDs and software.
It cannot be stressed how well thought out and created the Internet Model Trains website is. Very easy to navigate, you can browse for your item either by category, scale, or manufacturer on the left sidebar. On the right sidebar, you can search for product by scale, category, manufacturer, keyword, or all four at once. Other search options include search by “Road Name” or “Part Number.” In the header of the website are several other areas that are easily accessible with a click, including contact options, new items, clearance items, future items, and specials. You can browse the store as a guest or register for an account, which is also very easy to do.
Features include the usual gift registry and wish list. Coupons are always on display on both the left and right sidebars beneath the categories and search bar. Coupons offer several great deals for shipping and a free $10 coupon for first time users. An excellent feature is the Frequent Buyer Rewards Program. It is very simple and free to join, offering great deals for frequent customers by rewarding them 30 points for every dollar that is spent. After 1,000 points have been accumulated, customers receive a $1.00 discount for a savings of 3% on a purchase. It is very easy to sign up for since all you have to do is create an account to become eligible. Another smaller feature that is still noteworthy is a $3.00 discount coupon customers can earn simply by writing reviews.
Internet Model Trains accepts Visa, MasterCard, American Express, Discover, or payment via PayPal. There are several shipping options available through both the United States Postal Service and FedEx. You have four flat rate shipping choices, two through FedEx ground at $10.99, or a cheaper flat rate of either $7.99 or $3.99 through a carrier of their choice. You also have the more expensive shipping choices for quicker delivery, including FedEx 2nd Day Air, 3 Day Express, or Next Day Air and also USPS Priority Mail. Internet Model Trains partners with freeshipping.com, which automatically qualifies your order for a guaranteed shipping rebate for up to $15.00. This applies to only domestic orders and details will be available when you input your billing information.
Help and Support is unfortunately the one area where Internet Model Trains falls a bit short. This is not to say that you will have a lot of trouble getting issues addressed. To send queries to Internet Model Trains, you can fill out a form to contact them via e-mail. There are four forms to choose from that cover the status of an order, questions you might have, return instructions, or a form for comments or suggestions. There is also the B2B inquiry form reserved for manufacturers or suppliers. The best way to get customer support is by calling their 1-800 number, which can be reached Monday through Friday from morning till evening.
With an amazing collection of products that range from train sets to many forms of reference material, several features that can yield savings and other discounts, many shipping options, and an easy to use website that ties it all together, Internet Model Trains is easily one of the best train set stores for both seasoned collectors and beginners alike. Although the help and support area could use a few more elements, such as an FAQ page, the Internet Model Train store is well executed enough that you may not require too much assistance anyway.
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