PROS / Control4 is a completely modular home automation system, so it’s easy for dealers to install.
CONS / At two years, the system’s warranty is shorter than those of the best home automation systems.
VERDICT / Control4 offers a solid selection of hardware and is a top choice among residential home automation installers.
Control4 is one of the best home automation systems because it is easy for dealers to plan systems for any home. The company has excellent customer education resources to help you choose the features you want in your home, and its systems are compatible with security equipment such as cameras and door sensors. Control4 has a unified software interface that makes it easy to control the devices in your home, which is one of the reasons it captures our Top Ten Reviews Silver Award for home automation systems.
Service & Support
This home automation company does a very good job communicating with its customers. You can find quite a few customer education resources on the Control4 website. Among these, the most notable are the idea gallery, project planner and videos. The idea gallery showcases a wide variety of customers and how they chose to automate their homes; some examples include small homes, RVs and businesses. The project planner gives you a way to express your goals and what you’re looking for so the company can match you with the right local dealer. Control4’s videos are similar to the idea gallery but also talk about how the system works, not just what it can do.
Control4 offers better after-purchase support than a majority of home automation system providers. Instead of just having a page listing its email address and phone number, the company has extensive resources online to help you learn how to use your system, including guides, tutorials and videos. There’s also a customer portal on the website that lets you control system preferences. Control4 systems have a two-year warranty, which is shorter than those of some other home automation systems but average when compared to the industry as a whole.
Its hundreds of hardware partners make it easy to customize a Control4 home control system to fit your needs. In addition to general support for hundreds of products, the company also has certified partners whose equipment strongly integrates with the home automation system. Some of Control4’s certified partners include Apple, Harman Kardon, Roku and Weather Underground, though the list goes on.
Control4 EA Series controllers are the brains of the system and are also capable home theater controllers by themselves. Every piece of Control4 equipment comes ready to install, so your dealer can add to the system over time without the need to rebuild it from the ground up. This modularity is one of the best things about this home automation system and makes it popular among dealers.
All Control4 dealers are trained by the company and certified to install its home automation systems. The company offers a comprehensive set of tools to help its dealers operate to a high standard of quality. You can find a dealer using Control4’s dealer locator, which shows all of the dealers near your city as well as whether the dealer has Authorized, Gold, Platinum or Pinnacle status.
This system is compatible with over two dozen security brands, and many of these brands are compatible with professional home security monitoring services. While Control4 doesn’t directly offer security monitoring, you can sign up for a service called 4Sight, which lets you control the system remotely and view security camera feeds. Control4 also offers a unique feature called Mockupancy that controls your system in random fashion when you’re not home. This gives your home a lived-in look that can deter potential burglars. Control4 is also compatible with a variety of environmental hazard sensors such as smoke detectors.
Using the best home management systems, you can control your smart home with a mobile app and touchscreen controllers. Control4 is one of few smart home systems that has a mobile app with a user interface that is identical to that on its touchscreen controllers. This is particularly helpful because you don’t have learn multiple ways to control your system – you might have to learn two or three different control schemes to use other systems properly.
In addition to the touch interfaces, you can use a computer to change settings or the company’s Composer Home Edition software to program scenes, control devices, manage your digital entertainment server and more. While the Composer HE software has many useful features, you still need a dealer to add devices to your system, update software and update drivers. Control4 systems are fully capable of controlling equipment for whole-house audio and home theaters.
Control4 is one of the best home automation systems for residential use. Among its top features are effective customer education resources, modular installation, a large network of hardware partners and a unified touchscreen interface. While its warranty isn’t very long, it’s a capable system that can hold its own against the other home automation systems in our review.