PROS / The Honeywell Total Connect camera offers impressive panning and tilting capabilities.
CONS / The SafeMart website is a little confusing to navigate.
VERDICT / With so much choice in terms of plans and equipment, SafeMart is a good option for many situations.
Editor’s Note: This product has been removed from our side-by-side comparison because it has been replaced by another product. You can still read our original review below, but Top Ten Reviews is no longer updating this product’s information.
SafeMart offers a good source for quality wireless security cameras along with the monitoring service to properly support them. This provider gives you many choices regarding your coverage, and we like that flexibility. SafeMart has a plan to fit every budget. SafeMart has a handful of security cameras, all of which are good quality. We think that the Honeywell Total Connect camera is the best. This unit will really give you a lot of viewing area. It pans 300 degrees, and tilts up 90 degrees and down 30 degrees. The resolution can be set at up to 640 x 480 pixels to create a very clear picture. Lower settings will allow you to save on bandwidth, though, if you value that more. You have control over sharpness, brightness and other settings, so you can get useful video of your specific environs.
Video & Audio
SafeMart has built redundancy into its monitoring LiveWatch services, and that adds a layer of security. Many providers just have one monitoring center, but SafeMart has three. If one is unreachable, another likely will be able to respond. Being able to get a SafeMart staffer on the phone will be very important in an emergency.
The most basic SafeMart plans are priced extremely low. Of course, they also offer considerably less than other plans, but we like having the option of bare-bones coverage. The only plans that offer wireless camera support are more expensive, but they are still competitively priced. Video monitoring plans will allow you to check in on your home from a smartphone or personal computer at any time. All plans offer around-the-clock monitoring for floods, fire and smoke, as well as intrusions. The initial contract is for one year, which is very reasonable, especially since some companies require three years. After that, you can contract for service on a month-to-month basis.
SafeMart's latest monitoring lineup includes a feature called ASAPer. ASAPer encourages you to create a list of emergency contacts that it will notify if something happens in your home, such as a broken window. ASAPer contacts everyone on this list immediately. Your contacts then use a group chat feature that is built into ASAPer to see if problems require action or if they can simply be dismissed as a false alarm. ASAPer is especially unique because of its simultaneous contact strategy, which is many times faster than the traditional system of one-at-a-time practice that most wireless camera systems use.
Operation & Convenience
SafeMart really lives up to its name in the area of device selection, offering a marketplace for many types of equipment – everything from deadbolts to dimmers. Devices include window and door sensors to protect against intrusion as well as environmental sensors to protect against fires, floods and carbon monoxide. You can opt for wired or wireless equipment. Most people prefer wireless, but the ability to choose is nice. You can also buy entire systems from various manufacturers and then have SafeMart monitor them for you.
Help & Support
With a 90-day trial period, if you aren't happy, you can cancel at any time. Customer service is generally excellent, and you can contact representatives by email, phone or live chat. SafeMart also offers a selection of tutorials to help you easily set up the system. The warranty situation gets tricky with SafeMart because they sell products from so many manufacturers, each of which has its own policies and warranty.
Some weaknesses in customer support aside, SafeMart has a good wireless security camera backed by solid monitoring services. The flexibility and budget-friendly nature of this provider make it a good fit for people in a variety of situations.