PROS / You can apply and make payment arrangements over the phone.
CONS / This online lender does not operate in every state.
VERDICT / If you are in one of the states where Springleaf offers loans, you can apply for a personal loan online, over the phone or in person.
Not everyone is comfortable applying for an online personal loan. They may prefer to speak to someone, even if it's just to get their questions answered over the phone. If that's you, then Springleaf is worth considering. While it's primarily an online lender, this institution has offices in about half the states in the nation, and you can call them with any questions you have about obtaining a personal loan.
Springleaf has a simple online application and an online account interface that allows you to view your loan status, make payment arrangements or change contact information as needed. If you need to send documentation, such as proof of income, you can upload it through your account. You can also email it as an image or PDF or fax it to Springleaf.
If you are active duty in the U.S. Armed Forces, Springleaf has a special department to assist you, Military Family Support. In particular, it assures you receive your benefits afforded under the Servicemember's Civil Relief Act. It also has FAQs and a point of contact in case you have questions or concerns while deployed.
We spoke to Springleaf's customer service multiple times in our testing process and found the representatives friendly and willing to answer questions but brief in their answers. Be sure to have your questions ready and make sure you understand the answers fully.
One drawback to Springleaf is that it cannot provide loans in every state. This is not a reflection on the quality or legitimacy of the lender, but rather, whether it has registered for that state. You can find a list of states it services on its website.
The website has more details on its terms and conditions, or you can call for details. You can contact Springleaf from 7 a.m. to 7 p.m. Monday through Friday. The website also has a list of local offices on its website if you prefer to talk to someone in person.
Springleaf offers personal loans online, in person or over the phone. It has a section for active duty military needing loans as well. The customer service is friendly and willing to answer questions, but the phone hours are limited to weekdays. However, it has an online portal for applying and managing your accounts. Overall, it's a good service worth considering, especially if you are more comfortable working with an agent in person.