Pros / The Budget website is well organized and easy to use.
Cons / This rental service does not offer roadside assistance.
Verdict / With great basic service and all car types, Budget is a solid choice when you need a car quickly and aren't looking to add on a lot of extra services.
Budget is an accessible car rental service with one of the best websites we've seen when it comes to a clean, easy-to-use layout. The service's website is streamlined and modern looking, not cluttered with ads or pixelated pictures. The homepage gives you the essential information you need. You can just jump in, type in your location and the time you need to pick up and return, and get started with the rental process.
There is also a simple location finder on the site. All you have to do is select your country, state and city, then choose a radius. If you don't want a list of locations, there is an option to simply see the location in your zip code as well.
Once you find out if there is a Budget in your area, you can begin the rental process with the simple reservation tool. After you enter the date of your rental and the location, you get to choose from a wide selection of vehicles that includes luxury cars, pickups, commercial trucks, vans and convertibles.
Once you've selected a car, the service offers such extras as a GPS system and toddler seats. In case you live or are vacationing in an area with mountains, there is a ski rack option. There are also insurance and fuel plans to choose from. This rental service lacks a roadside assistance option, however. The service doesn't offer such extras as an on-site check-in, satellite radio or a toll prepay. However, you can look for the weekly deals that are updated continually on the website, or browse for used cars on sale through Budget's dealership online.
While Budget doesn't offer a slew of customer service options, the ones it offers are nice. There is live chat, which is a convenient, helpful service if you're on the go or just want immediate answers to questions. It lacks roadside assistance packages. While there is no airport shuttle and pickup information on the site, you can live chat with representatives and find out more about shuttle availability at your location. There is email and phone support and an insurance package option. Before opting for insurance, you will want to check with your insurance company to determine if it is a necessary add-on.
- Number of States with Locations
Budget makes it easy to rent a car. Its website makes it a quick process. It is one of the easiest websites to use of any in our car rental reviews. Budget doesn't offer all the services we'd like to see, such as a roadside assistance package, but it offers the essentials and delivers those services in a nice package that you can arrange online. Weekly deals are advertised online, and you can also browse for deals on used cars for sale on the website. It has a good selection of SUVs, rental vans and commercial trucks for moving.