PROS / This company boasts an on-time 30-minute arrival guarantee, so you can rest assured help will reach you quickly.
CONS / Adding a family member under the age of 23 to the plan incurs a small fee.
VERDICT / Allstate Motor Club has outstanding plan options and benefits, such as an on-time arrival guarantee and trip reimbursement services that save you a significant amount of time and money.
Allstate Motor Club is an excellent roadside assistance company that provides the standard lockout assistance, fuel delivery and discounts, as well as many premium benefits such as arrest bond certificates with every plan, trip-interruption reimbursement, and coverage all over the United States, Canada and Guam. Despite a few limitations that the other best roadside services don't have, Allstate has enough perks to easily win the Top Ten Reviews Bronze Award.
The standard services from this company are excellent. You do not have to be an Allstate insurance policyholder to receive the benefits of its roadside assistance program. It gives you three membership plans to choose from for automobiles: standard, deluxe and platinum.
Depending on the plan you choose, you receive $100 to $250 toward roadside assistance services, such as lockout assistance when you lock your keys in your vehicle, fuel delivery, tire changes and jump-starts. There are no additional fees in these plans. You do not have to pay any additional fees for adding your spouse to the plan, but if you add a household member under the age of 23, you may be charged a small fee.
One of the best features Allstate Motor Club offers is the on-time arrival guarantee. This ensures you'll receive help within 30 minutes of the service's estimated time of arrival or Allstate will give you a 25 percent discount off next year's membership charge. Unlike many other breakdown services, Allstate's qualified service providers hustle to get to you and get you back on the road. It is great to know that if you ever become stranded, you won't have to wait hours for a rescue service to get to you.
The basic roadside assistance plan provides coverage for personal automobiles, light trucks, vans and SUVs. This plan does not cover RVs, motorcycles or trailers. With the RV Roadhelp plan, you can get service for these vehicles, but this plan costs almost double what you pay for the standard Roadside Advantage plan.
Coverage is available in all of the United States, Canada and Guam. This allows you to travel extensive distances without worrying about assistance being inaccessible if you break down. You can also enroll in the program no matter what state you live in, which isn't the case with all roadside assistance companies. However, not all of its services are available in all states. You will want to look into your specific location or destination to see if there are any limitations before taking a long trip.
Premium Cost & Benefits
Allstate's Good Hands Rescue mobile app allows you to request assistance right away. You can view real-time updates of assistance heading your way so you know how long you have left to wait, and the app has GPS capabilities for the company to easily and quickly find you. The roadside services you can request from the mobile app are towing, lockout assistance, fuel delivery, tire changes and battery jump-starts.
All of the plans provide arrest bond certificates. If you are ever detained for a moving violation, you can use this certificate to pay some of the included fees. The amount the arrest bond certificate covers depends on your plan, with $2,000 being the highest amount available on the Platinum Elite plan. However, the arrest bond certificates may not be usable in some states.
You can also get trip-interruption reimbursement through Allstate. If you are more than 100 miles from your home and you have an accident or your car needs service, the company reimburses you up to $1,500 on the Deluxe and Platinum Elite plans for hotels, additional transportation and meals. On the standard plan, the company reimburses you up to $750.
Help & Support
Allstate Motor Club did not meet our full expectations when it came to customer support. We sent an email to the company with a question on its membership, only to receive an email telling us to call in. When we called, we were passed around from representative to representative. Once we finally found someone who was willing to assist us, our concerns were addressed. However, we were disappointed that we spent so much time being shuffled around with nobody willing to assist us. Luckily, if you need help while in your vehicle and you are already a member, there is a different phone number you can call for more immediate assistance.
Allstate Motor Club is one of our top-rated roadside assistance services. It delivers reliable and professional emergency roadside assistance, even offering a guarantee that help will reach you quickly. There are a few restrictions on the location of services, though, and the customer support was disappointing. However, the peace of mind you get from the on-time guarantee, reimbursement options, mobile app and other premium perks make Allstate Motor Club one of the best emergency roadside assistance services available.