PROS / The website is intuitive and easy to use.
CONS / There is no resale or refunding.
VERDICT / GoTickets has competitive fees and a great web design to make purchasing cheap sports tickets easy, but it is only for that and not for reselling your tickets.
GoTickets is a secondary ticket broker that helps you find good, cheap sports tickets for a wide range of sporting events. Unlike a primary ticket broker, GoTickets buys tickets when they are released to the public and might sell the tickets for more or less than face value depending on the demand for the event.
A strength of GoTickets compared to other sports ticket websites is the design of the site. It has a search bar at the top of the page for specialized ticket searches, which means you can search for events by location, teams and dates. This gets you the information you want quickly. There are also categories on the side of the page for leagues, teams and sports, so you can quickly access what seats are available.
A fault of GoTickets is the lack of ability to list tickets for resale. Other sports ticket sites let you list extra tickets you have and, for a small fee, you can have access to the website's audience for possible resale. GoTickets is only an outlet for purchasing cheap sports tickets and not for resale. The other fees that GoTickets charges for the use of its services are competitive with the majority of sports ticket sites.
The delivery options are top-notch on GoTickets. You can choose traditional delivery through the mail, e-tickets that arrive in your email so you can print them off, or paperless tickets that are sent directly to your smartphone for use at the gate. Each of these ticket delivery options has a separate fee, which is common for sports ticket websites. GoTickets also has access to most will-call windows at arenas, in case that is your preferred method for picking up tickets.
All sales on GoTickets are final. There is no return policy, which is common for sports ticket sites, yet most other sites offer the option of reselling tickets through them so you can recover some of the cost of the seats. GoTickets does not offer that option.
GoTickets offers all standard forms of help and support for its customers except live chat on its website. If you have a question or concern about your ticket order, you may use email or phone support. You can also check the FAQs section of the website.
GoTickets has one of the better layouts and is among the easiest to use of the sites we reviewed. The search layout and sections of the site are well designed. The lack of ticket resale options does limit the overall use of GoTickets, but it's still a great place to buy discount sport tickets.